Waiting List Clerk inGlasgow inGlasgow PUBLISHED 31 MAY 2024

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

There are two posts available; one fulltime (37.5 hours per week), and the other part-time (24.5 hours per week).

Shift pattern for fulltime post: Monday to Friday, 8.30-4.45 with a 45 minute lunch break.

Shift pattern for part-time post: Wednesday & Thursday 08.30-17.30 with a 30 minute lunch break. Friday 08.30-16.30 with a 30 minute lunch break.

Please note the salary is Pro Rata for part time hours.


This is a GGC wide post. Initial Base will be Glasgow Royal Infirmary


To plan, organise, prioritise and maintain, the day to day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breacher monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met. To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential. Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

  • Previous Health Records experience essential.
  • Desirable that the candidate has experience of using the Patient Management System (PMS)
  • Effective communication skills, computer literacy & internet skills required.
  • Ability to use initiative.

Contact details for informal contact: Gillian Sinclair, ,

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

For application portal/log-in issues, please contact in the first instance.
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

There are two posts available; one fulltime (37.5 hours per week), and the other part-time (24.5 hours per week).

Shift pattern for fulltime post: Monday to Friday, 8.30-4.45 with a 45 minute lunch break.

Shift pattern for part-time post: Wednesday & Thursday 08.30-17.30 with a 30 minute lunch break. Friday 08.30-16.30 with a 30 minute lunch break.

Please note the salary is Pro Rata for part time hours.

This is a GGC wide post. Initial Base will be Glasgow Royal Infirmary

To plan, organise, prioritise and maintain, the day to day administrative tasks associated with the functionality of the outpatient waiting list service. Ensure all patients are processed through the outpatient waiting list by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring waiting time purposes. The post holder is responsible for the overall maintenance related to the data accuracy and breacher monitoring of all outpatient waiting lists liaising with service managers and waiting list coordinators where applicable to ensure patients waiting list targets are met. To be responsible for the receipt and management of all referrals, liaising with medical and nursing staff and at all times adhering to NHSGGC Waiting List Policy. The post holder will liaise with clinicians to plan management for patients, allocate appointments, deal with telephone enquiries from internal/external agencies, ensuring capacity is utilised to full potential. Post holder will ensure accuracy and completeness of data input and will extract, collate and summarise information from the database to provide statistical reports for management.

  • Previous Health Records experience essential.
  • Desirable that the candidate has experience of using the Patient Management System (PMS)
  • Effective communication skills, computer literacy & internet skills required.
  • Ability to use initiative.

Contact details for informal contact: Gillian Sinclair, ,

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

NHS Greater Glasgow and Clyde- NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognisingmilitary skills, experience and qualifications during the recruitment and selection process.

For application portal/log-in issues, please contact in the first instance.


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