191379 Administration Assistant and Receptionist inEdinburgh inEdinburgh PUBLISHED 12 JUL 2024

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

We will fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

**Please note: we anticipate a high level of interest in this position and may close the vacancy early once a sufficient amount of applications are received. Therefore, please make sure you complete and submit your application at an early stage**


Administration Assistant & Receptionist



Vacancy Details

• Band 2 – Pay £23,362 - £25,368 plus shift enhancements.
• Duration 37 hrs per week – SHIFT WORK over 24 Hour / 7 Days per week service
• Department - REAS Administration
• Location - Royal Edinburgh Building / Royal Edinburgh Hospital
  
  

Duties & Responsibilities


An exciting opportunity has arisen within the Administration Team of NHS Lothian, Royal Edinburgh and Associated Services (REAS). This service incorporates all areas within the Royal Edinburgh Hospital including Mental Health Assessment Service (MHAS). The Reception Team cover a wide ranging and varied administrative workload required supporting all the services and ensuring safe and efficient running work required. The post holder will be required to work the following shifts (HRS / 1100-1900HRS / 1500-2300HRS / 2300-HRS) Monday to Sunday on a rotational basis and in relation to service requirements. The role requires excellent customer service skills, a professional and positive approach to completing daily duties and operational needs, day to day administration within wards, dealing with incoming calls and enquiries for vulnerable patient group, other health professionals and third-party sectors.


Key Requirements

• A friendly manner with good, appropriate interaction evident. Evidence excellent written and verbal communication skills, with the ability to empathise.
• Demonstrates the ability to develop and maintain positive working relationships with colleagues and patients. Is highly motivated and adaptable to change and have a flexible approach and attitude to covering shifts, in order to support service demand.
• Be able to work independently or part of a team and demonstrative a good level of initiative.
• Demonstrate experience of working under pressure and in stressful situations
  
  

Further Information


REAS provides a range of Mental Health services to the population of Lothian and other Boards within Scotland. A number of these services are provided on the Royal Edinburgh Hospital (REH) site.

Informal enquiries to: Magda Pietrzak (REAS Administration Team Leader), Tel:

Email:


Please do not apply for this position if the shifts mentioned under duties and responsibilities are not suitable as this is a service requirement.


NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Recruiting Board.