Non Clinical Navigator - Urgent Care inManchester inManchester PUBLISHED 11 JUN 2024

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

The Trust is currently under-represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve to provide the right care, at the right time, in the right place; every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.


Job Overview



FIXED TERM POSITION 31 March 2025 (with a view to become permanent)


Are you looking for a career development opportunity within the Health Care Sector? Are you passionate about working in a team and helping others?

Do you have effective communication skills and excellent attention to detail?

The Northwest Ambulance Service (NWAS) NHS Trust is looking for non-clinical staff to provide a support system within our organisation based at our Emergency Control Centres.


Main duties of the job


Clinical Hub Navigator/Operator

The successful applicant will be responsible for managing inbound telephone calls and ensuring the calls are directed to appropriate services. Working closely with our team of clinical staff including Paramedics, registered Nurses, Pharmacists and Mental Health Nurses. The post holder will answer inbound calls from NWAS Operational crews who may request advice from a Senior Clinician based within the Clinical Hub, contact contracted taxi companies to arrange alternative transport for patients or even provide information for NWAS crews regarding contact details for alternative pathways to provide more suitable care for the patient to avoid hospital admissions.

Applicants must have excellent communication skills and the ability to multitask between a range of activities. Call Centre experience is desirable but not essential as full training will be provided to fulfil the role. This position will provide an opportunity to assist in changing the way our service is delivered. These posts will be based at our Emergency Operations Centre in Manchester. The team operates on a 24hr basis 365 days a year, any successful candidate would be expected to follow a rolling rota to maintain optimal cover.


Working for our organisation


North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.


Detailed Job Description And Main Responsibilities



This role is NHS pay scale Band and attracted shifts enhancements as detailed below:


Basic pay £22,383


Shift Enhancements


Weekdays 2000hrs-0600hrs time + 41%

Saturdays all hours time + 41%

Sundays all hours time + 83%


Person specification



Qualifications



Essential criteria

• Good standard of Education of which English GCSE is required
  
  

Skills & Abilities



Essential criteria

• Excellent communication & relationship skills
• Ability to work to strict deadlines with accuracy
• Knowledge of protection and understanding of confidentiality requirements
• Ability to work on own initiative
• Computer Literate
• Ability to multitask
  
  

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.


Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.


Right to work -
You will be required to provide a valid right to work in the UK document. North West Ambulance Service NHS Trust are only able to provide sponsorship to health care professionals under the shortage occupation list for healthcare This list can be found here Skilled Worker visa: shortage occupations for healthcare and education - GOV.UK ( www.jobsincare.com/job/jMa4HZUu checks -
This will cover a minimum of a three year period and will include a request for the numbe