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The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.
Applicants should be hardworking and have good IT skills. They should have excellent computer skills and a good understanding of RTT.
- Book and advise patients of appointment following agreed protocols.
- Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand.
- To assist in the production of waiting time statistics.
- First port of call for appointment queries, escalating any complaints to appropriate manager as required.
- Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
- Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy.
- Send out any relevant documentation to patients regarding their appointment and care.
- Liaise with other departments where necessary.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
For further details / informal visits contact: Name: Abbie Davies Job title: Business Support Manager Email address: Telephone number:
An exciting opportunity has arisen to join the Wirral University Teaching Hospital on a fixed term basis
The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.
Applicants should be hardworking and have good IT skills. They should have excellent computer skills and a good understanding of RTT.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
For further details / informal visits contact: Name: Abbie Davies Job title: Business Support Manager Email address: Telephone number:
The post holder will work as part of a team to maintain an accurate booking system for all patients attending the Outpatients Department. The role is part of Access and Performance and requires enthusiasm and flexibility as well as a willingness to adapt to change.
Applicants should be hardworking and have good IT skills. They should have excellent computer skills and a good understanding of RTT.
- Book and advise patients of appointment following agreed protocols.
- Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand.
- To assist in the production of waiting time statistics.
- First port of call for appointment queries, escalating any complaints to appropriate manager as required.
- Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records.
- Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy.
- Send out any relevant documentation to patients regarding their appointment and care.
- Liaise with other departments where necessary.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
For further details / informal visits contact: Name: Abbie Davies Job title: Business Support Manager Email address: Telephone number:
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