The attractive inclusive salary range for this role is £29,216 per annum.
The London Clinic rHELqgzk
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Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
The Customer Service Advisor as part of the Patient Liaison Admissions Team will work as a part of the wider Customer Services Team to act as the first point of contact for patients, Consultant secretaries, third parties in securing insurance pre-authorisation and self-funding hospital deposits for upcoming admission.
The post holder will guide patients through the admission process and gather relevant personal, financial information through pre-admission screening checks, and providing continuous administrational support through to discharge with PMI, self-funding patients whilst delivering a high-quality customer service.
- Job Type: This is a full-time, permanent position working 37.5 hours per week.
- Shift Pattern: 37.5 hours per week
- Job Location: 1 Park Square West, London, NW1 4LJ (Close to Regents Park/Baker St tub
- Salary: The attractive inclusive salary range for this role is £29,216 per annum.
- Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Greet all patients and visitors with a friendly and professional manner.
- To ensure all patients are financially cleared and pre-authorised prior to admission/appointment using relevant systems and processes and for on-going treatment plan changes.
- Verify patient's medical insurance details and levels of cover prior to admission and ensure that patients are fully aware of the extent of their cover, verbally and written.
- Maintain accurate and up to date information on the hospital database applications during the patient journey.
- Ensure self-pay agreement for each visit are signed and scanned to the patient booking file.
- Ensure Letters of Guarantee for each visit are scanned to facility International LOGS folder.
- Action financial transactions to maximise revenue capture and reduce any financial risk.
- Maintain close liaison with patient, Consultant Secretary, Ward, Clinical Site Teams, and Medical Insurance Companies for extended stay patients, facilitating medical reports/PMI extensions as necessary.
Skills & Experience
- Previous Administrative experience is desired, ideally private healthcare.
- Ability to manage a diverse workload within a fast-paced, admin-based environment.
- Good general level of education.
- Excellent spoken and written English.
- Working empathetically and to treat patients and colleagues with respect and dignity.
- Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
- Strong IT skills, and experience with Microsoft Office package.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
We have an exciting opportunity for a Customer Service Advisor to join our Patient Liaison Team here at The London Clinic, based at our head off on Park Square West. We are offering a competitive inclusive salary range of £29,216 per annum.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
The Customer Service Advisor as part of the Patient Liaison Admissions Team will work as a part of the wider Customer Services Team to act as the first point of contact for patients, Consultant secretaries, third parties in securing insurance pre-authorisation and self-funding hospital deposits for upcoming admission.
The post holder will guide patients through the admission process and gather relevant personal, financial information through pre-admission screening checks, and providing continuous administrational support through to discharge with PMI, self-funding patients whilst delivering a high-quality customer service.
Key Duties
Skills & Experience
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
Established in 1932, The London Clinic is one of the UK's largest private hospitals, with 8 state-of-the-art facilities, and circa 1350 employees where we are dedicated to providing our patients with expert, individualised treatment and care. Our main hospital spans 8 floors comprising of 150+ patient beds and 10 operating theatres, including a Hybrid theatre and two minimally invasive/day surgery theatres. Speciality areas include, General surgery; ENT; Gynaecology; Hepatobiliary; Neuro-spinal; Ophthalmic; Orthopaedic; Plastic and reconstructive; Robotic; Urology; Vascular & Weight loss surgery (bariatric surgery).
Job Profile
The Customer Service Advisor as part of the Patient Liaison Admissions Team will work as a part of the wider Customer Services Team to act as the first point of contact for patients, Consultant secretaries, third parties in securing insurance pre-authorisation and self-funding hospital deposits for upcoming admission.
The post holder will guide patients through the admission process and gather relevant personal, financial information through pre-admission screening checks, and providing continuous administrational support through to discharge with PMI, self-funding patients whilst delivering a high-quality customer service.
- Job Type: This is a full-time, permanent position working 37.5 hours per week.
- Shift Pattern: 37.5 hours per week
- Job Location: 1 Park Square West, London, NW1 4LJ (Close to Regents Park/Baker St tub
- Salary: The attractive inclusive salary range for this role is £29,216 per annum.
- Benefits package: We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 33 day's annual leave (inclusive of bank holidays), season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.
Key Duties
- Greet all patients and visitors with a friendly and professional manner.
- To ensure all patients are financially cleared and pre-authorised prior to admission/appointment using relevant systems and processes and for on-going treatment plan changes.
- Verify patient's medical insurance details and levels of cover prior to admission and ensure that patients are fully aware of the extent of their cover, verbally and written.
- Maintain accurate and up to date information on the hospital database applications during the patient journey.
- Ensure self-pay agreement for each visit are signed and scanned to the patient booking file.
- Ensure Letters of Guarantee for each visit are scanned to facility International LOGS folder.
- Action financial transactions to maximise revenue capture and reduce any financial risk.
- Maintain close liaison with patient, Consultant Secretary, Ward, Clinical Site Teams, and Medical Insurance Companies for extended stay patients, facilitating medical reports/PMI extensions as necessary.
Skills & Experience
- Previous Administrative experience is desired, ideally private healthcare.
- Ability to manage a diverse workload within a fast-paced, admin-based environment.
- Good general level of education.
- Excellent spoken and written English.
- Working empathetically and to treat patients and colleagues with respect and dignity.
- Strong sense of patient focus, and delivering exceptional customer service in a healthcare setting.
- Strong IT skills, and experience with Microsoft Office package.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
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