Fortius Clinic rYbFciR
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people.
Job DescriptionDepartment
Front of House
Line Manager
Front of House Manager / Supervisor
Location
Rotational across Fortius sites - Marylebone and Bank ( Must be able to work at both )
Contract type
Permanent full-time 37.5 hours per week
Fortius Clinic is now the UK’s largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury care. We have three Outpatient Diagnostic and Treatment Centres (ODTCs), in Marylebone, City and Wimbledon.
The front of house team is the first point of contact for patients, visitors and consultants so it is vital that the initial impression is both courteous and efficient to all parties. The patient pathway is not always straightforward, many of our visitors touch different services in the same day or on multiple visits, this can include appointments for wound care through to X-Rays, to the settlement of their accounts to assisting with insurance queries. Attention to detail and an obliging attitude are the key to success in this role.
This role will be the first point of contact for all outpatients and visitors to our Fortius sites. The shifts are split between 6.30am – 8:00pm across all locations (Monday to Friday and occasional Saturday mornings), an ideal candidate must be able to work all shift patterns.
Principal Accountabilities
- Contribute to the smooth day-to-day running of reception, ensuring that patients are greeted, and checked in/out efficiently, courteously and professionally.
- Handle the settlement of accounts, taking payments by cash and card.
- Manage future bookings
- Arrange follow-up appointments/ liaison with diagnostics and nursing staff.
- Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.
- Monitor and adjust work priorities to consider changing demand and patient flow across the service.
- Prepare the consulting rooms prior to the clinic and tidy again at change over.
- Support consultants with any day to day requirements, refreshments, chaperoning etc.
- Work in conjunction with and assist with other departments as necessary.
- Ensure all patient confidentiality is respected.
- Consultants
- Medical Secretaries
- Outpatient Staff
- Patients, relatives and visitors to the clinic
- Housekeeping staff
- FOH Manager
- Clinic Manager
Equality & Diversity
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.
Health & Safety
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.
Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.
Quality Governance
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.
Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.
Values
All Fortius staff are expected to display and aspire to the Fortius Values.
Making it Happen
Be proactive in keeping the service under review, making recommendations and implementing changes to continuously improve the patient journey
Stronger
Work in partnership with the multi–disciplinary team to challenge and influence clinical and managerial decision making
Personalised Service
Deliver a patient-centred specialist nursing service for patients admitted to the ward, provide patients with information regarding their care and treatment
Job Description
Department
Front of House
Line Manager
Front of House Manager / Supervisor
Location
Rotational across Fortius sites - Marylebone and Bank ( Must be able to work at both )
Contract type
Permanent full-time 37.5 hours per week
Fortius Clinic is now the UK’s largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury care. We have three Outpatient Diagnostic and Treatment Centres (ODTCs), in Marylebone, City and Wimbledon.
The front of house team is the first point of contact for patients, visitors and consultants so it is vital that the initial impression is both courteous and efficient to all parties. The patient pathway is not always straightforward, many of our visitors touch different services in the same day or on multiple visits, this can include appointments for wound care through to X-Rays, to the settlement of their accounts to assisting with insurance queries. Attention to detail and an obliging attitude are the key to success in this role.
This role will be the first point of contact for all outpatients and visitors to our Fortius sites. The shifts are split between 6.30am – 8:00pm across all locations (Monday to Friday and occasional Saturday mornings), an ideal candidate must be able to work all shift patterns.
Principal Accountabilities
Equality & Diversity
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.
Health & Safety
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.
Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.
Quality Governance
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.
Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.
Values
All Fortius staff are expected to display and aspire to the Fortius Values.
Making it Happen
Be proactive in keeping the service under review, making recommendations and implementing changes to continuously improve the patient journey
Stronger
Work in partnership with the multi–disciplinary team to challenge and influence clinical and managerial decision making
Personalised Service
Deliver a patient-centred specialist nursing service for patients admitted to the ward, provide patients with information regarding their care and treatment
Department
Front of House
Line Manager
Front of House Manager / Supervisor
Location
Rotational across Fortius sites - Marylebone and Bank ( Must be able to work at both )
Contract type
Permanent full-time 37.5 hours per week
Fortius Clinic is now the UK’s largest private orthopedic group. We are building our business on a passion for excellence, an innovative approach in all that we do and working together to put patients first. We require a receptionist to become part of a talented, dedicated team of people committed to providing the very best in orthopedic and sports injury care. We have three Outpatient Diagnostic and Treatment Centres (ODTCs), in Marylebone, City and Wimbledon.
The front of house team is the first point of contact for patients, visitors and consultants so it is vital that the initial impression is both courteous and efficient to all parties. The patient pathway is not always straightforward, many of our visitors touch different services in the same day or on multiple visits, this can include appointments for wound care through to X-Rays, to the settlement of their accounts to assisting with insurance queries. Attention to detail and an obliging attitude are the key to success in this role.
This role will be the first point of contact for all outpatients and visitors to our Fortius sites. The shifts are split between 6.30am – 8:00pm across all locations (Monday to Friday and occasional Saturday mornings), an ideal candidate must be able to work all shift patterns.
Principal Accountabilities
- Contribute to the smooth day-to-day running of reception, ensuring that patients are greeted, and checked in/out efficiently, courteously and professionally.
- Handle the settlement of accounts, taking payments by cash and card.
- Manage future bookings
- Arrange follow-up appointments/ liaison with diagnostics and nursing staff.
- Encourage patients to complete their SCORES (study of clinical outcomes recovery and evaluation system) questionnaires.
- Monitor and adjust work priorities to consider changing demand and patient flow across the service.
- Prepare the consulting rooms prior to the clinic and tidy again at change over.
- Support consultants with any day to day requirements, refreshments, chaperoning etc.
- Work in conjunction with and assist with other departments as necessary.
- Ensure all patient confidentiality is respected.
- Consultants
- Medical Secretaries
- Outpatient Staff
- Patients, relatives and visitors to the clinic
- Housekeeping staff
- FOH Manager
- Clinic Manager
Equality & Diversity
All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.
Health & Safety
All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties.
Infection Control
It is the responsibility of all staff to recognise their role in maintaining a safe environment for patients, visitors and staff to minimise the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies.
Quality Governance
All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability.
Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data.
Values
All Fortius staff are expected to display and aspire to the Fortius Values.
Making it Happen
Be proactive in keeping the service under review, making recommendations and implementing changes to continuously improve the patient journey
Stronger
Work in partnership with the multi–disciplinary team to challenge and influence clinical and managerial decision making
Personalised Service
Deliver a patient-centred specialist nursing service for patients admitted to the ward, provide patients with information regarding their care and treatment
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to view Start practice interview NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
More about London Click to view
![]()
London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
Similar
Medical Receptionist roles
inLondon
51.50719833374024 -0.1275860071182251 London, England, United Kingdom 
Locations are approximate.
Learn more