Care Coordinator inCanterbury inCanterbury PUBLISHED 13 DEC 2023

TheCare Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinatormight be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.

The role includes:

• Working closely with clinical leads and the wider Care Coordinator Team
• Liaising with health and care professionals practice teams, patients and carers
• Supporting collaborative working across Canterbury
• Clinical system searches & reports to identify cohorts of patients and effectiveness of their care
• Supporting the delivery of PCN services
• helping to establish and maintain effective systems and processes

The role will evolve and develop in line with emerging needs and priorities of services and the local system.

The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.

Do you have experience of working in healthcare, have great organisation and patient facing skills? Are you able to demonstrate good IT skills including Excel, Word, and Outlook? You might even have experience using EMIS Web, Docman or Canva?

Come and join us in these exciting times developing integrated care and supporting GP practices across Canterbury.

You will be part of the Care Coordinator Team, you will need to have a flexible approach and adapt with the role as it evolves. You will have excellent communication and administrative skills to enable the collaboration needed to deliver services and support development at network level.

Here at Canterbury Integrated Healthcare our Care Coordinator Team are at the heart of some exciting projects, including our Prostate Cancer Text Message campaign, collaborative multi-disciplinary Pain Management Classes and Home Visiting and Care Home support.

If you are considering applying and want to chat informally about the role please do get in touch.

Once we have received an adequate number of applications we reserve the right to close the vacancy, so please ensure you apply promptly if you wish to be considered for this role.

• Provide administrative support to the weekly MDT and other meetings
• Provide simple reception services alongside other aspects of the role, including checking patients in for appointments and answering basic queries
• Support delivery of QOF, incentive schemes, IIF and other quality or cost effectiveness initiatives
• Provide administrative support to the home visiting team, including coordinating visits, liaising with practices, patients, secondary care and community services
• Uploading the appointment books to EMIS web
• Liaising with practices to support in the delivery of the enhanced access contract
• Cover for the rest of the care coordinator team during periods of absence and increased workload, e.g. seasonal vaccine campaigns