Customer Care Coordinator inPontyclun inPontyclun PUBLISHED 29 JUN 2024

Acorn by Synergie is looking for a Customer Care Coordinator in Llantrisant As a Customer Care Coordinator you will communicate with clients customers, Site Managers, directly employed Maintenance Operatives and Contractors to encourage customers to provide them with information about any problems that they may have, to record that information carefully on the computer system and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts. The role will include: * Providing an effective support function to homeowners * Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures * Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs * Responding to incoming communications from homeowners in accordance with company guidelines * Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion * Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team * Carrying out general administration duties Experience: * Previous Customer Care experience within a fast paced and busy environment * Experience within the housing or construction industry is desired but not essential * The successful candidate must have excellent communication skills and attention to detail when capturing and logging customer information * The ability to remain calm and focused in pressurised situations, with proactive problem solving skills * You must be IT literate, with a good working knowledge of Word, Excel and Outlook * Knowledge of COINS is an advantage but not essential as training will be provided


What's in it for you?


The Salary & Benefits package

• Salary competitive (DOE)
• Contributory pension
• Life cover
• Healthcare
• Bonus
  
  

The hours of work will be Monday - Friday, 9:00am - 5pm, 1 hour unpaid lunch break. If your interested email or call for more information.

Acorn by Synergie acts as an employment agency for permanent recruitment.