Care Coordinator - Marshall PCN inRomford inRomford PUBLISHED 23 DEC 2023

The Care Coordinator responsibilities include but are not limited to the following:

1. The main focus of the role is to provide reception cover at a healthcare setting in central Romford. Where time allows we will also be looking for the candidate to undertake the following:-

2. To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients

3. To work closely and in partnership with the Social Prescribing Link Worker and Clinical Pharmacist(s)

4. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice

5. To support the Clinical director and member practices in the delivery of the DES specifications

6. To help people to manage their needs through answering queries, making, and managing appointments

7. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services

8. To support the coordination and delivery of MDTs within the PCN

The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinators role will support the clinical director and member practices in coordinating all key activity including access to services, advice, and information, and ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and includes responsibilities for the co-ordination of the patients journey through primary care.

Support patients to utilise decision aids in preparation for a shared decision-making conversation; Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP); Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care; Support people to take up training and employment, and to access appropriate benefits where eligible; Support people to understand their level of knowledge, skills and confidence (their Activation level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure;