Care Navigator within Triage Team inHuddersfield inHuddersfield PUBLISHED 2 MAY 2024

Job summary

We are looking for a Care Navigator to work within our Triage team to provide high quality, compassionate care to our patient population. We have around 10,500 patients and we require full time hours for this position. Hours required are 07:30- 15:30 Monday to Friday.

You will need excellent organisational skills, enjoy working with people, working within a multi-disciplinary team setting and may require working independently at times. The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload.

Main duties of the job

• To triage incoming Footfall or email contacts from patients, to respond directly to queries within your competencies.
• To direct clinical queries to the Triage Clinician and deal with administrative queries or direct them to the correct member of the admin team.
• Maintain accurate, contemporaneous record keeping of all interventions with patients and fully utilise computer software systems in place.
• You will demonstrate excellent communication skills.
• Be familiar with the Practice computer system and be able to input data as required.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.

• Have a thorough knowledge of all Practice policies and procedures.
• Ensure that all administrative work is carried out in a timely and competent manner.
• Carry out data input, ensuring that the recording of all relevant information into the patients electronic medical record is accurate and concise.
• Create patient correspondence as appropriate from pre-defined templates.

• Provide an effective and efficient reception service, being able to cover all reception positions as necessary.
• Process repeat prescriptions requests in accordance with practice guidelines.

• Process appointment requests for today and future appointments from patients by telephone and in person.

• Any other tasks allocated by the GP Partners, Practice Manager, or Care Navigator Team Leader in line with the pay grade.

About us

We are a busy GP surgery located in Lindley, next to Huddersfield Royal Infirmary. We have around 10,500 patients all living within our practice area; consisting of Marsh, Edgerton, Birkby, Birchencliffe, Lindley, Salendine Nook, Quarmby, Oakes and Longwood.

We have a dynamic team of GPs, Physician Associates, Pharmacists, Advanced Clinical Practitioners, Practice Nurses, Healthcare Assistants, Care Navigators and an Administration Team.

Within the NHS there are many benefits, including the NHS pension scheme.

Job description

Job responsibilities

We are looking for a Care Navigator to work within our Triage team to provide high quality, compassionate care to our patient population. We have around 10,500 patients and we require full time hours for this position. Hours required are 07:30-15:30 Monday to Friday.

You will need excellent organisational skills, enjoy working with people, working within a multi-disciplinary team setting and may require working independently at times. The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload.

This role is to screen and process all incoming footfall in a timely manner to help provide high quality, compassionate care to our patients. To provide administrative duties to support triage clinicians and to liaise with all teams.

Job Responsibilities:

Main Duties

• To triage incoming Footfall or email contacts from patients, to respond directly to queries within your competencies.
• To direct clinical queries to the Triage Clinician and deal with administrative queries or direct them to the correct member of the admin team.
• Maintain accurate, contemporaneous record keeping of all interventions with patients and fully utilise computer software systems in place.
• You will demonstrate excellent communication skills.
• Be familiar with the Practice computer system and be able to input data as required.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.

Administration

• Have a thorough knowledge of all Practice policies and procedures.
• Ensure that all administrative work is carried out in a timely and competent manner.
• Carry out data input, ensuring that the recording of all relevant information into the patients electronic medical record is accurate and concise.
• Create patient correspondence as appropriate from pre-defined templates.

Reception

• Provide an effective and efficient reception service, being able to cover all reception positions as necessary.
• Keep reception and patient areas tidy at all times.
• Process repeat prescriptions requests in accordance with practice guidelines.
• Handing completed general patient admin to the patients and checking dates of birth, names and addresses.
• Handover to incoming staff patient information on any issues not yet completed.
• Registrations of new patients (have knowledge of practice area).

• Process patients change of address computer and medical records (have knowledge of practice area).
• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with home visit requests and produce any documentation required for the GPs.
• Arrange and record hospital transport requests.
• Assist the Practice Manager with clerical and administrative duties.

Other Tasks

• Undertake post office duties.
• Any other tasks allocated by the GP Partners, Practice Manager, or Care Navigator Team Leader in line with the pay grade.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Mandatory training courses i.e. fire safety, safeguarding etc.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend and contribute to staff meetings.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication (verbal and written) within the team and will strive to:

• Communicate effectively with other team members, patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Work in accordance with practice policies, standards and guidance.

• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Make use of information technology systems available within the Practice, following systems for data security and protection.
• Any other duties commensurate with the role to ensure the smooth running of the Practice.

Job description
Job responsibilities

We are looking for a Care Navigator to work within our Triage team to provide high quality, compassionate care to our patient population. We have around 10,500 patients and we require full time hours for this position. Hours required are 07:30-15:30 Monday to Friday.

You will need excellent organisational skills, enjoy working with people, working within a multi-disciplinary team setting and may require working independently at times. The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload.

This role is to screen and process all incoming footfall in a timely manner to help provide high quality, compassionate care to our patients. To provide administrative duties to support triage clinicians and to liaise with all teams.

Job Responsibilities:

Main Duties

• To triage incoming Footfall or email contacts from patients, to respond directly to queries within your competencies.
• To direct clinical queries to the Triage Clinician and deal with administrative queries or direct them to the correct member of the admin team.
• Maintain accurate, contemporaneous record keeping of all interventions with patients and fully utilise computer software systems in place.
• You will demonstrate excellent communication skills.
• Be familiar with the Practice computer system and be able to input data as required.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.

Administration

• Have a thorough knowledge of all Practice policies and procedures.
• Ensure that all administrative work is carried out in a timely and competent manner.
• Carry out data input, ensuring that the recording of all relevant information into the patients electronic medical record is accurate and concise.
• Create patient correspondence as appropriate from pre-defined templates.

Reception

• Provide an effective and efficient reception service, being able to cover all reception positions as necessary.
• Keep reception and patient areas tidy at all times.
• Process repeat prescriptions requests in accordance with practice guidelines.
• Handing completed general patient admin to the patients and checking dates of birth, names and addresses.
• Handover to incoming staff patient information on any issues not yet completed.
• Registrations of new patients (have knowledge of practice area).

• Process patients change of address computer and medical records (have knowledge of practice area).
• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with home visit requests and produce any documentation required for the GPs.
• Arrange and record hospital transport requests.
• Assist the Practice Manager with clerical and administrative duties.

Other Tasks

• Undertake post office duties.
• Any other tasks allocated by the GP Partners, Practice Manager, or Care Navigator Team Leader in line with the pay grade.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Mandatory training courses i.e. fire safety, safeguarding etc.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend and contribute to staff meetings.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication (verbal and written) within the team and will strive to:

• Communicate effectively with other team members, patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Work in accordance with practice policies, standards and guidance.

• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Make use of information technology systems available within the Practice, following systems for data security and protection.
• Any other duties commensurate with the role to ensure the smooth running of the Practice.

Person Specification

Qualifications

Desirable

• GCSE grade A-D or 9-4 in Maths and English

Experience

Desirable

• Experience of working in a fast paced environment with excellent time keeping and communication skills.

Person Specification
Qualifications

Desirable

• GCSE grade A-D or 9-4 in Maths and English

Experience

Desirable

• Experience of working in a fast paced environment with excellent time keeping and communication skills.

Employer details

Employer name

Lindley Group Practice
Address

The Lindley Group Practice

62 Acre Street

Huddersfield

HD3 3DY

Employer's website