Pathway Coordinator for the Pre-op Service inLiverpool inLiverpool PUBLISHED 24 DEC 2023

COMMUNICATION SKILLS:

• Communicate professionally and effectively with patients/parents/carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.

Ensure diplomacy, empathy and confidentiality when dealing with distressed patients/parents/carers.

• Liaise with clinical and non-clinical staff to resolve any issues that may arise, to the mutual benefit of all concerned.
• Meet and greet external visitors to the department in a professional and polite manner.
• Attend and contribute to departmental meetings, team briefs etc.
• Supervise/co-ordinate band 2 pre-op admin staff, manage sickness/ annual leave and rotas.
• Provide regular supervision sessions with junior admin staff.

ANALYSIS AND JUDGEMENT SKILLS:

• Typing of minutes of meetings and general departmental correspondence when required and within locally agreed timescales.
• Work in conjunction with Consultants and Central Admissions Office in relation to managing waiting lists, admissions, operating lists, adhering to the Patient Access and Bed Management Policy at all times.
• Work flexibly to ensure the needs of the service are met at all times.
• Assist the management team in addressing any complaints within the agreed timescales which may have been received within the Clinical Business Unit.
• Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.
• Support Clinicians in identifying how data can be captured and managed securely in line with the Information Governance and Data Quality Policies/ Audits

PLANNING AND ORGANIZATIONAL SKILLS:

• Undertake a key role in ensuring the delivery of a high quality patient pathway by working closely with clinical teams to meet national and locally agreed targets for both in-patient and out-patient episodes by monitoring clinic templates, waiting lists and working closely with the management team to address any issues.
• Ensure Anaesthetic team respond and action referrals within locally agreed timescales, ensuring a clear audit trail.
• Co-ordinate investigations and follow up on results, ensuring all results have been brought to the attention of the clinical team. Establish a clear audit trail to ensure actions have been dealt with.

Have a clear understanding of current Government and locally agreed targets, ensuring key performance indicators are achieved by working in conjunction with the clinical and management teams.

• Proactively support the confirmation of Clinicians/ nursing availability in relation to in-patient and out-patient sessions within the locally agreed timescales. Liaise with scheduling team when further clinic sessions/ changes are required.
• Support the day-to-day organisation of the clinical teams by managing workloads, co-ordinating meetings, ensuring appropriate documentation available for meetings/lectures, preparation of documents/presentations, attending meetings to take minutes and typing of agendas/minutes.
• When required, assist in the co-ordination of training programmes for staff, whether it be medical or administrative staff, in conjunction with clinical and management teams.
• When required, assist Clinicians with preparation of lectures, research articles and liaising with academic and Research & Development departments.

• Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.

The pre-op team are looking to recruit a reliable PCO on a permanent basis.

You should be organised and well-motivated with a mature approach to your work. Good oral and written communication skills are essential, and you should be able to work well within a team. Candidates would need to possess excellent organisational skills, can prioritise their workload as well as demonstrate excellent administrative skills.

For further information regarding this position please contact Hollie Chadwick - Assistant Service Manager or Sam Magson - Pre-op Nurse Lead.

The purpose of this post is to provide a comprehensive administrative service within the Anaesthetic Pre-op service.The post holder's main duties will include planning, organizing, directing and coordinating the work of the department, completing data collection activities, audits and act in a supervisory role for junior admin staff.The Pathway Co-Coordinator will be expected to work with the minimum of supervision. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Consultant and his/her team to utilise their time in an efficient and effective manner. The post holder will provide a confident professional service to all patients and their parents, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained at all times. The post holder must adhere to Trust Policies and Procedures at all times.