Band 3 Receptionist/ Administrator - Small Heath Health Centre inBirmingham inBirmingham PUBLISHED
TUE 28 MAY 2024
Birmingham and Solihull Mental Health NHS Foundation Trust rFZ0GqxA2o8nePKX
An exciting opportunity has arisen for a full time experienced Receptionist/Administrator to work within the Small Heath Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: Telephone number:
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: Telephone number:
An exciting opportunity has arisen for a full time experienced Receptionist/Administrator to work within the Small Heath Community Mental Health Team.
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: Telephone number:
Our CMHT's provide assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The service is multidisciplinary and operates within an integrated hub alongside other services.
As receptionist/administrator you will be the first point of contact for patients/staff and visitors to the building and it is essential that you present in a friendly and approachable manner.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will work in conjunction with other team members; ensuring administrative support is available to all members of the Hub. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills, have the ability to prioritise their workload and work under pressure in a busy environment and can process enquiries in a confidential and timely manner.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further details / informal visits contact: Name: Julie Barrett Job title: East Hub Admin Lead Email address: Telephone number:
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Useful skills for a Band 3 Receptionist/Administrator - Small Heath Health Centre:
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To work as a Band 3 Receptionist/Administrator in the UK, particularly within the National Health Service (NHS) or similar organizations, you'll need a combination of skills and qualifications. Here are the key skills typically required for this role:
1. Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients, staff, and external agencies.
2. Organizational Skills: The ability to manage multiple tasks and prioritize effectively is crucial, as you will be handling various administrative duties and patient inquiries.
3. Customer Service Skills: A strong focus on providing good customer service, with the ability to empathize and respond sensitively to patient needs.
4. IT Skills: Proficiency in using computer systems and software, including Microsoft Office (Word, Excel, Outlook) and any specific patient management systems. Familiarity with electronic Health Records (EHR) may also be beneficial.
5. Attention to Detail: Accuracy in data entry and administration is important to ensure patient records are correct and that appointments are scheduled effectively.
6. Teamwork: Ability to work well as part of a team, collaborating with healthcare professionals and other administrative staff.
7. Problem-Solving Skills: Capability to think on your feet and resolve issues that may arise with appointments, patient queries, or administrative tasks.
8. Confidentiality Awareness: Understanding the importance of patient confidentiality and adherence to data protection regulations.
9. Adaptability: Willingness to adapt to changing situations and demands, as the healthcare environment can be fast-paced and unpredictable.
10. Time Management: Ability to manage your time effectively, ensuring that you can complete tasks within deadlines while attending to patient needs.
In terms of qualifications, a minimum of GCSEs in English and Mathematics (or equivalent) is often required. Previous experience in a healthcare or administrative role can also be advantageous. Training may be provided on specific systems used by the employer.
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