Customer Communications Officer Fire inLiverpool inLiverpool PUBLISHED 28 AUG 2024
Riverside rzsHtQP
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Job Title: Customer Communications Officer
Contract Type:
Permanent
Salary (Pro Rata):
£35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours:
Full Time 35 hours per week
Working Pattern:
Monday - Friday
Location:
Hybrid, Speke or Arlington
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Communications Officer (Fire)
You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.
We are looking for someone who has:
- Experience of working within a customer service or safety environment dealing with customer contacts and communications.
- Customer focused with excellent written strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
- Knowledge of communication channels and methodology to provide proactive communications and reactive communications to colleagues and customers.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Job Title:
Customer Communications Officer
Contract Type:
Permanent
Salary (Pro Rata):
£35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours:
Full Time 35 hours per week
Working Pattern:
Monday - Friday
Location:
Hybrid, Speke or Arlington
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Communications Officer (Fire)
You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.
We are looking for someone who has:
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Customer Communications Officer
Contract Type:
Permanent
Salary (Pro Rata):
£35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours:
Full Time 35 hours per week
Working Pattern:
Monday - Friday
Location:
Hybrid, Speke or Arlington
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Communications Officer (Fire)
You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.
We are looking for someone who has:
- Experience of working within a customer service or safety environment dealing with customer contacts and communications.
- Customer focused with excellent written strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
- Knowledge of communication channels and methodology to provide proactive communications and reactive communications to colleagues and customers.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (pro rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
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inLiverpool
53.40837097167969 -2.991572618484497 Liverpool, England, United Kingdom 
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