North Yorkshire Police r52Xy1QE
Are you ready to make a difference in your community? North Yorkshire Police is dedicated to providing exceptional service to both our internal team and the public. As a Customer Contact Switchboard Operator, you'll be the friendly voice that guides callers to the right place, playing a crucial role in maintaining our high standards of service.
Your Responsibilities
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
Youll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In Addition, We Offer a Range Of Benefits Including
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.
How to apply
If this sounds like an exciting opportunity, we want to hear from you. Please submit your application. For further information on this opportunity, please contact Luke Heenan.
Your Responsibilities
- Call Management:Operate our advanced, computerized switchboard, ensuring all calls are received and transferred efficiently.
- Public Service:Provide accurate information on serious incidents like flooding or road-related issues.
- Team Support:Work collaboratively with your team, assisting with training and maintaining updated knowledge on policies.
- Customer Interaction:Offer friendly and helpful advice, directing callers to the right departments and providing essential information.
- Excellent Communicator:Clear, courteous, and effective communication skills.
- Customer Service Pro:A knack for delivering top-notch customer service.
- Tech-Savvy:Proficient in typing and IT systems.
- Team Player:Ability to thrive both independently and as part of a cohesive team.
- Calm Under Pressure:Skill in prioritizing tasks and making decisions in high-pressure situations.
- Local Knowledge:Familiarity with the North Yorkshire area.
- Experience:Previous experience in customer service or switchboard operation is a plus
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
Youll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In Addition, We Offer a Range Of Benefits Including
- Staff support networks
- Training and development
- Excellent government pension scheme
- Access to onsite Health and Wellbeing services
- 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison recognised trade union
- Inclusion and Diversity support networks
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.
How to apply
If this sounds like an exciting opportunity, we want to hear from you. Please submit your application. For further information on this opportunity, please contact Luke Heenan.
Are you ready to make a difference in your community? North Yorkshire Police is dedicated to providing exceptional service to both our internal team and the public. As a Customer Contact Switchboard Operator, you'll be the friendly voice that guides callers to the right place, playing a crucial role in maintaining our high standards of service.
Your Responsibilities
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
Youll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In Addition, We Offer a Range Of Benefits Including
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.
How to apply
If this sounds like an exciting opportunity, we want to hear from you. Please submit your application. For further information on this opportunity, please contact Luke Heenan.
Your Responsibilities
- Call Management:Operate our advanced, computerized switchboard, ensuring all calls are received and transferred efficiently.
- Public Service:Provide accurate information on serious incidents like flooding or road-related issues.
- Team Support:Work collaboratively with your team, assisting with training and maintaining updated knowledge on policies.
- Customer Interaction:Offer friendly and helpful advice, directing callers to the right departments and providing essential information.
- Excellent Communicator:Clear, courteous, and effective communication skills.
- Customer Service Pro:A knack for delivering top-notch customer service.
- Tech-Savvy:Proficient in typing and IT systems.
- Team Player:Ability to thrive both independently and as part of a cohesive team.
- Calm Under Pressure:Skill in prioritizing tasks and making decisions in high-pressure situations.
- Local Knowledge:Familiarity with the North Yorkshire area.
- Experience:Previous experience in customer service or switchboard operation is a plus
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact to the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
Youll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In Addition, We Offer a Range Of Benefits Including
- Staff support networks
- Training and development
- Excellent government pension scheme
- Access to onsite Health and Wellbeing services
- 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
- Access to discounts at major retailers
- Unison recognised trade union
- Inclusion and Diversity support networks
We, at North Yorkshire Police value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team.
How to apply
If this sounds like an exciting opportunity, we want to hear from you. Please submit your application. For further information on this opportunity, please contact Luke Heenan.
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Useful skills for a Switchboard Operator:
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To work as a Switchboard Operator in the UK, several key skills and qualities are typically required:
1. Communication Skills: Strong verbal communication skills are essential, as switchboard operators interact with various individuals and must convey messages clearly and professionally.
2. Customer Service: A good switchboard operator should have a customer-focused attitude, providing helpful and polite service to callers.
3. Listening Skills: Being attentive and able to understand callers' needs is critical in routing calls efficiently.
4. Multitasking: The ability to handle multiple calls and tasks simultaneously is important in a fast-paced environment.
5. Technical Skills: Proficiency in using telephone systems, switchboard equipment, and possibly other office software or technology is necessary.
6. Organizational Skills: Keeping track of calls, messages, and various inquiries requires strong organizational and time management abilities.
7. Problem-Solving Skills: Operators must be able to quickly and effectively solve issues or answer queries as they arise.
8. Attention to Detail: Precision in taking messages and transferring calls ensures that important information is accurately communicated.
9. Teamwork: Working well with colleagues, especially in a larger organization, is often necessary to maintain efficient communication.
10. Discretion and Confidentiality: Handling sensitive information may require a commitment to confidentiality and professionalism.
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