Social Work Assistant inHounslow inHounslow PUBLISHED 28 APR 2024

About Us At Hounslow



We’d love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.



About Our Commitment To Diversity And Inclusion



We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in “Harness the Mix”. It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There’s space for you to tell us what you need within our application form.



Our Benefits




About The Role


This is an excellent opportunity to be part of Hounslow’s Adult Social Care department is a dynamic service, fast- paced service comprising of Social Workers, Social Work Assistants and Social Care Advisors that work with multiple professionals to ensure that residents of Hounslow have access to a Adult Social Care Duty team that will identify the support they require as soon as possible.

The First Contact Team is based within Hounslow House and staff work both on site and remotely.

Within the role as a Social Work Assistant in the Adult Social Care department in the London Borough of Hounslow, staff are required to undertake Care Act assessments, home visits, make and receive telephone calls in relation to residents’ care needs and work together as part of a team to provide the best possible support to our residents.

The First Contact Team is the front door for Adult Social Care and acts as the first point of contact for our residents to request support for their care and support needs. The teamwork with the strengths of our residents to enable them to remain as independent as possible whilst providing commissioned care and support when required to ensure residents’ needs are met.

Human Rights is at the centre of the service’s work, and we ensure that we are the voice of the resident that we are serving and that we embody our social work values in our day-to-day roles.

We will provide excellent career opportunities and encourages active learning through the learning and development programme on offer. You will be well supported in your role through supervision, training, and professional development.

The successful applicant will have a passion for social work values and supporting residents and staff wherever possible.



About The Team You’ll Be Working In



First contact is a large team which comprise of Social Workers, Social Work Assistant and Social Care advisors.

First contact is a large team which comprise of Social Workers, Social Work Assistant and Social Care advisors.



The Key Purpose Of Our Team:



Completing Care Act assessments to identify whether residents are eligible for care and support from the Local Authority.

Completing duty tasks such as making telephone calls to establish residents’ needs, completing referrals to other departments and external agencies and provide input and any other tasks required to promote the wellbeing of residents.

Completing Safeguarding alerts and identifying whether Section 42 enquiries are required.

Working effectively as part of a team and contributing to a collaborative environment.



About You

• Have experience working in a social/health care setting.
• Ability to form positive relationships with service users and carers and other professionals.
• Ability to prioritise work effectively based on need and risks.
• Excellent verbal and written communication skills.
• Be able to make decisions and demonstrate management of risk.
• You will have contributed to a positive team culture and be a strong team member, with an emphasis on achieving collective goals and supporting colleagues on a daily basis.
• You will bring experience of delivering positive outcomes for residents that you have worked with and demonstrate examples of where you have upheld human rights.
• You will have some knowledge of legislation such as the Care Act 2, Mental Capacity Act 2005.
• You’ll have to demonstrate your ability to work to tight timescales in a fast-paced environment and be able to flexibly manage your day-to-day priorities.
• Comfortable using different types of IT with an appetite to learn new systems.
  
  

Read more about the work you’ll be doing in the Role Profile.



Don’t meet every single requirement?
We know that sometimes people can be put off applying for a job if they think they can’t tick every box. At Hounslow, we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we’re looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles!



When Interviews Will Be Held And Who To Contact



The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:



Email:




Telephone: 02



Interviews for this job will be held during week commencing 6th May 2024.




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