111 Clinical Advisors - Vocare House inBalliol Business Park inBalliol Business Park PUBLISHED 24 MAY 2024

About the Role & Totally


It's an exciting time to join Totally's Urgent Care NHS 111 team. Our teams are compassionate and committed to the delivery of quality health services to our patients.

Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with our healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists including the delivery of Urgent Treatment Centres and NHS 111.

We provide NHS111 services nationally, partnering with the NHS, to deliver care from our dedicated call centres in Stoke, Staffordshire, Stockton-on-Tees and Newcastle.

Our Urgent Care Division delivers highly successful services within NHS111, Clinical Assessment Services, GP Out of Hours and Urgent Treatment Centres nationally. You will be joining our growing team at an exciting time within our fit for purpose structure.


Are you...

• Motivated to help our patients receive the best level of care
• Calm in challenging situations
• Focused on finding solutions effectively
• Adaptable to changing situations
• Able to act as a role model for the wider team

As a Nurse or Paramedic, you'll champion quality care delivery, working closely with our Health Advisors, applying your clinical knowledge and skills to ensure our patients receive the right level of care when they urgently need it.

You will be provided with paid training in the use of NHS Pathways to support decisions with telephone triage, assessing patients presenting with symptoms, and provide appropriate aftercare advice and referrals when appropriate to do so.


Day to Day...

• provide a comprehensive telephone triage and clinical assessment,
• support the dispatch process, ensuring appropriate resource deployment
• provide advice and support as required to Health Advisor or frontline operational colleagues.
• facilitate the provision of accurate healthcare information, self-care/health improvement advice or referral to the appropriate level and location of care.

Qualification, Experience & Training...


-Hold current professional registration with either the NMC or HCPC.

- Have worked post registration for a year, ideally with some experience in an acute/primary care setting

-Have the ability to assimilate large quantities of information quickly, accurately and communicate outcomes clearly.

- Be self-motivated with the ability to support and enthuse others by demonstrating a commitment to the delivery of high-quality patient care.


Reward & Benefits...

• 33 days annual leave (plus 3 buy back days)
• Perkbox (online discount portal),
• 6% Employer Pension contribution,
• Option to continue with your NHS Pension
• Share save scheme,
• Opportunities for career development,
• Employee assistance program,
• Virtual GP Services - 24/7 GP Appointments,
• WeCare Wellbeing
• Refer a friend
• Death in Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Successful applicants for this role will be asked to complete a role appropriate Criminal or Conduct background check.


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Other details

• Job Function Clinical
• Pay Type Hourly
• Min Hiring Rate £17.66
• Max Hiring Rate £28.30
• Travel Required No

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