Customer Care Agent - Bristol Airport inBristol inBristol PUBLISHED 27 JUN 2024

Are you interested in a career in the aviation sector? Aviation Recruitment experts Optime are looking for Passenger Service Agents to join a well-respected and successful client at Bristol Airport. This role is open to applicants who have no previous security experience and a genuine interest in aviation, customer service and security.

All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!

• Please note you must be fully referenced for an airside pass before we can arrange your start date with the client.
  
  
  

What's on offer:

• Rate of Pay: £12.per hour
• Shift Pattern: 4 on 4 off
• Shift times : 12 hours per day. This role will require you to be flexible across all hours of work!
• The earliest start date will be 03:00 am and the Latest finish will be 00:00 am
• The Airport is operational 7 days per week and candidates will be working on a 4 on 4 off rolling rota. This could be subject to change!
• Weekly Pay
• Temp to Perm (performance-based)
  
  

Main duties:

• Being professional, polite and courteous at all times
• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation
• Providing assistance with the passenger luggage
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure
• Ensuring that wheelchairs and buggies are always clean and tidy
• Ensure that Centralised Control is updated on progress by use of IT handsets
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner
• Any additional reasonable duties, as assigned by operational management
  
  
  

Requirements:

• Great work ethic
• Excellent communication skills
• Strong Customer Service
• Self-motivated and willing to work using own initiative
• Must be able to start as early as 03:00 am
• Full UK Driving license (desirable)
• To multitask and remain calm under pressure
• Previous airport experience is an advantage but not essential
• UK Settled Status (If applicable)
• Proof of (current) Address
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements
  
  
  

PLEASE NOTE
: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.