Outpatient Appointment Clerk inHarefield inHarefield PUBLISHED 22 SEP 2024

The Outpatient Department at Harefield Hospital covers all aspects of an Outpatient service including but not limited to Adult Outpatients, Paediatric Outpatients, Transplant Outpatients, the Sleep Service and Pre-admission. The Outpatient Administrator/Receptionist is expected to work both autonomously and as a greater part of the Outpatient Administration Team, providing cover and flexing across services or activities as required.

The Outpatient Administrator is responsible for operational support across this department ensuring that the patient pathways through the outpatient service are streamlined administratively and unhindered to enable Referral to Treatment (RTT) targets to be achieved.

The Outpatient Administrator is responsible for ensuring that data quality standards are met as part of referral management and for every outpatient episode in all Trust systems. To also be responsible for the management of a number of clinics across specialties to ensure that all appointment and RTT outcomes are completed and to provide Reception cover within any Outpatient area, as required.

The post holder will be required to promote and adhere to best practice in accordance with the Trust’s Patient Access Policy and utilise all relevant Trust Policies related to fulfilling the Outpatient Receptionist/Administrator post and to ensure competency in all aspects of the role.

The main responsibility of the role is to answer telephone queries in a courteous and helpful way to patients and other staff and to deal with incoming queries by email and to support patients through their journey within the hospital. To use work queues to book appointments. Plus to cover reception areas and cross cover within all the outpatient areas at Harefield

Royal Brompton & Harefield Hospital is the largest heart and lung centre in the UK and among the largest in Europe, known throughout the world

for our expertise, standard of care and research success. We are now part of Guy’s & St Thomas’ and from our two sites – in Chelsea, London

and Harefield, Middlesex – we strive to develop our staff both personally and professionally to ensure our patients get the first-class service they

deserve.

We are a busy and dynamic department seeing patients for a variety of clinic appointments. The services are currently in operation Monday

through to Friday, but could expand as the service demand requires, and we cater for a variety of patients in different clinic formats.

For further details / informal visits contact: Name: Tracy Newland Job title: Outpatient Service Manager Email address: Telephone number:

Monday to Friday 9am to 4pm