An opportunity has arisen for an experienced Housing Officer to work closely with their tenants in and around the York area.
The overall objective of the role is to provide short term intensive support to tenants who may be at risk of losing their home through non-payment of rent, anti-social behaviour or other tenancy breaches.
Whilst this role requires a level of flexibility and travel, a car driver would be of benefit, however this is not an essential requirement.
The role:
Must have a previous track record of delivering Housing Related Support to tenants
Committed to providing the highest possible standard of service to tenants
Provide ongoing support and address any concerns, guidance, training and feedback
Experience of working with vulnerable adults e.g. Young People, Older People, those with Drug and Alcohol problems, Ex-offenders, and those with Mental Health issues
Experience of handling housing management
Experience of working with internal and external stakeholders
Ability to use judgement and take ownership of decision-making
Ability to deliver services in line with service level agreements
Ability to interpret, analyse and produce relevant management information
Work with neighbourhood management staff to ensure tenants understand and adhere to tenancy agreements.
Working with tenants experiencing financial difficulty to maximise their income, ensuring they are receiving their full benefit entitlement.
Conducting full income and expenditure checks and assisting with budgeting skills to ensure rent and other priority debts are paid.
Undertake regular support sessions
Liaising with housing, health and welfare professionals
About You
Confident and enthusiastic with excellent customer service
Team player that can collaborate and work as part of an effective team
Strong communicator that can act decisively and work at pace
Committed to diversity and inclusion
Resilient and able to work under pressure
Have a desire to deliver operational excellence, driving continuous improvement
Be considerate, passionate about care with a “can-do” attitude
Practical and driven to deliver a high-quality service and want to make a difference
Desirable
CIH Housing Qualification, or equivalent work experience
Understanding of housing management governance practices and issues
An opportunity has arisen for an experienced Housing Officer to work closely with their tenants in and around the York area.
The overall objective of the role is to provide short term intensive support to tenants who may be at risk of losing their home through non-payment of rent, anti-social behaviour or other tenancy breaches.
Whilst this role requires a level of flexibility and travel, a car driver would be of benefit, however this is not an essential requirement.
The role:
Must have a previous track record of delivering Housing Related Support to tenants
Committed to providing the highest possible standard of service to tenants
Provide ongoing support and address any concerns, guidance, training and feedback
Experience of working with vulnerable adults e.g. Young People, Older People, those with Drug and Alcohol problems, Ex-offenders, and those with Mental Health issues
Experience of handling housing management
Experience of working with internal and external stakeholders
Ability to use judgement and take ownership of decision-making
Ability to deliver services in line with service level agreements
Ability to interpret, analyse and produce relevant management information
Work with neighbourhood management staff to ensure tenants understand and adhere to tenancy agreements.
Working with tenants experiencing financial difficulty to maximise their income, ensuring they are receiving their full benefit entitlement.
Conducting full income and expenditure checks and assisting with budgeting skills to ensure rent and other priority debts are paid.
Undertake regular support sessions
Liaising with housing, health and welfare professionals
About You
Confident and enthusiastic with excellent customer service
Team player that can collaborate and work as part of an effective team
Strong communicator that can act decisively and work at pace
Committed to diversity and inclusion
Resilient and able to work under pressure
Have a desire to deliver operational excellence, driving continuous improvement
Be considerate, passionate about care with a “can-do” attitude
Practical and driven to deliver a high-quality service and want to make a difference
Desirable
CIH Housing Qualification, or equivalent work experience
Understanding of housing management governance practices and issues
More information related to this job opportunity, from jobsincare: