Band 2: and 2 £23,362 - £25,368 Per Annum
NHS 24 rZ1np4u
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NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce.
Call Operator - Variation Tracker (Bank)Are you looking for a new opportunity with a service-based environment?
Can you demonstrate the ability to effectively communicate within a fast-paced environment?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Hillington, Cardonald, Clydebank,South Queensferry, Dundee and Aberdeen.Thispost will be based in our CardonaldRegional Centre.
The Role
Call Operators undertake a varied range of administrative tasks to support the smooth transition of patient data within the 111 service and between NHS 24 and partner Health Boards. You will adhere to processes to aid monitoring and auditing of data to help deliver the most effective, efficient, safe, and timely patient journey. You will undertake some inbound and outbound calling when the service requires this, to contact partner health boards under the appropriate levels of supervision.
Key Responsibilities
- Monitor and audit specific functions within the Patient Management system and escalate any patients who are identified as being out-with process.
- Undertake general administrative duties as and when instructed.
- Ensure full adherence to process/protocols at all times.
- Escalate any issues or concerns immediately especially if unsure regarding the correct action to take.
- Using appropriate questioning skills to extract accurate information from patients/ carers who may not impart clear concise information or have communication difficulties.
Successful Applicant Will
- Be educated to National 5/Standard Grade or equivalent.
- Have excellent communication skills and be computer literate with good keyboard skills.
- Demonstrate the ability to work well under pressure.
Work is allocated on an as and when required basis, with different shift patterns available to suit flexible working. There are no guarantees of a fixed number of hours each week as this is a demand led service.
Benefits
NHS 24 offers a complete benefits package, on Band 2 £23,362 - £25,368 Per Annum (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To
- Development opportunities including study bursaries, e-learning and classroom-based courses.
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Please access theDigital Job Pack and Person Specificationfor full details of NHS 24 and this opportunity as well as theDigital Candidate Application Guidewhich will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in theDisability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
Call Operator - Variation Tracker (Bank)
Are you looking for a new opportunity with a service-based environment?
Can you demonstrate the ability to effectively communicate within a fast-paced environment?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Hillington, Cardonald, Clydebank,South Queensferry, Dundee and Aberdeen.Thispost will be based in our CardonaldRegional Centre.
The Role
Call Operators undertake a varied range of administrative tasks to support the smooth transition of patient data within the 111 service and between NHS 24 and partner Health Boards. You will adhere to processes to aid monitoring and auditing of data to help deliver the most effective, efficient, safe, and timely patient journey. You will undertake some inbound and outbound calling when the service requires this, to contact partner health boards under the appropriate levels of supervision.
Key Responsibilities
Successful Applicant Will
Work is allocated on an as and when required basis, with different shift patterns available to suit flexible working. There are no guarantees of a fixed number of hours each week as this is a demand led service.
Benefits
NHS 24 offers a complete benefits package, on Band 2 £23,362 - £25,368 Per Annum (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To
Interested?
Please access theDigital Job Pack and Person Specificationfor full details of NHS 24 and this opportunity as well as theDigital Candidate Application Guidewhich will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in theDisability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
Are you looking for a new opportunity with a service-based environment?
Can you demonstrate the ability to effectively communicate within a fast-paced environment?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services.
Our Regional Centres are located at Hillington, Cardonald, Clydebank,South Queensferry, Dundee and Aberdeen.Thispost will be based in our CardonaldRegional Centre.
The Role
Call Operators undertake a varied range of administrative tasks to support the smooth transition of patient data within the 111 service and between NHS 24 and partner Health Boards. You will adhere to processes to aid monitoring and auditing of data to help deliver the most effective, efficient, safe, and timely patient journey. You will undertake some inbound and outbound calling when the service requires this, to contact partner health boards under the appropriate levels of supervision.
Key Responsibilities
- Monitor and audit specific functions within the Patient Management system and escalate any patients who are identified as being out-with process.
- Undertake general administrative duties as and when instructed.
- Ensure full adherence to process/protocols at all times.
- Escalate any issues or concerns immediately especially if unsure regarding the correct action to take.
- Using appropriate questioning skills to extract accurate information from patients/ carers who may not impart clear concise information or have communication difficulties.
Successful Applicant Will
- Be educated to National 5/Standard Grade or equivalent.
- Have excellent communication skills and be computer literate with good keyboard skills.
- Demonstrate the ability to work well under pressure.
Work is allocated on an as and when required basis, with different shift patterns available to suit flexible working. There are no guarantees of a fixed number of hours each week as this is a demand led service.
Benefits
NHS 24 offers a complete benefits package, on Band 2 £23,362 - £25,368 Per Annum (pro rata). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We Also Offer You Many Supportive Policies To Enhance Your Employee Journey And Have a Comprehensive Employee Assistance Programme Provider, Cycle To Work Scheme, Bursary Scheme And a Range Of Learning And Development. As An NHS Scotland Employee You Will Be Entitled To
- Development opportunities including study bursaries, e-learning and classroom-based courses.
- Enhanced pay for working public holidays
- Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
- NHS discounts on goods and services
- HELP, employee support and assistance
Interested?
Please access theDigital Job Pack and Person Specificationfor full details of NHS 24 and this opportunity as well as theDigital Candidate Application Guidewhich will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.
NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in theDisability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.
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Glasgow is the largest city in Scotland and the fourth-largest in the United Kingdom. Situated on the River Clyde in the west of the country, it is known for its rich history, vibrant culture, and significant contributions to various fields, including industry, art, and education.
History
Glasgow’s history dates back to the 6th century when it was founded as a small religious community by St. Mungo. It grew over the centuries and became a major center for trade and industry during the Industrial Revolution in the 18th and 19th centuries. The city was known for shipbuilding, engineering, and textiles, leading to rapid urbanization and population growth.
Culture and Arts
Glasgow is renowned for its cultural scene. It was designated a UNESCO City of Music in 2008, reflecting its rich musical heritage that spans from classical music to contemporary genres like rock and pop. The city is home to numerous music venues, including the famous Barrowland Ballroom and the SSE Hydro.
The city has a vibrant arts scene, with institutions like the Glasgow School of Art, the Kelvingrove Art Gallery and Museum, and the Scottish Opera. Glasgow hosts various festivals throughout the year, such as the Glasgow International Comedy Festival and the Glasgow Film Festival.
Education
Glasgow is also an educational hub, featuring several prestigious universities, including the University of Glasgow, which is one of the oldest universities in the English-speaking world, founded in 1451. Other notable institutions include the University of Strathclyde and Glasgow Caledonian University.
Architecture
The city's architecture is diverse, boasting a mix of Victorian and modern styles. Notable landmarks include the Glasgow Cathedral, the University of Glasgow's Gothic-style main building, and the modern architecture of the Clyde Arc or "Squinty Bridge." The influence of the famous architect Charles Rennie Mackintosh can also be seen throughout the city.
Economy
Today, Glasgow has a mixed economy, with strengths in sectors like education, healthcare, technology, and tourism. The city is a popular destination for visitors, thanks to its historical sites, shopping districts, and dining options.
Sports
Glasgow is passionate about sports, particularly football. The city is home to two of Scotland's most famous football clubs: Celtic and Rangers, whose rivalry is known as the Old Firm. The city also hosted the Commonwealth Games in 2014, which showcased its facilities and infrastructure.
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55.86167144775391 -4.258334636688232 Glasgow, Scotland, United Kingdom 
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