part time receptionist/ administrator inBirmingham inBirmingham PUBLISHED 30 DEC 2023
Church Road Surgery rLD1mXkI
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Job Title:
Receptionist
Responsible to:
Senior Receptionist / Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Prescribing
16.
Dealing with requests for repeat prescriptions
17.
Raising prescriptions as per Practice protocols
18.
Dealing with queries relating to repeat prescriptions
General
19.
Input and extract information from Practice computer system
20.
Observe health and safety guidelines at all times
21.
General housekeeping (e.g. keeping reception and waiting areas tidy)
22.
Make refreshments for doctors and other team members, participate in washing up
23.
Any other reasonable duties as necessary
Prepared by: _____________________________________________________________
Title: _________________________________Date:______________________________
Job summary
Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist/administrators. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team.
This role is an addition to our existing team.
General practice experience is preferred, however not essential as full training will be provided.
O
Main duties of the job
The main duties are to answer calls, book appointments, prepare prescriptions and input documents.
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Emis Web and experience of working in a GP practice preferred.
Job Title:
Receptionist
Responsible to:
Senior Receptionist / Practice Manager
Responsible for:
N/A
Job Purpose:
To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team
Duties and Responsibilities
Telephone Duties
1.
Making appointments
2.
Taking requests for prescriptions
3.
Giving out results
4.
Ambulance transport bookings
5.
Home visit requests
6.
Deal with general enquiries and complaints
7.
Contacting other providers
Reception Duties
8.
Register new patients and temporary residents
9.
Greet and direct patients and visitors
10.
Making appointments
11.
Handing out prescriptions
12.
Ensure outstanding queries are explained and handed over to next shift, as necessary
13.
Respond to needs of doctors and nurses during surgery
14.
Collect payments from patients for non-NHS services
15.
Deal with general enquiries and complaints
Prescribing
16.
Dealing with requests for repeat prescriptions
17.
Raising prescriptions as per Practice protocols
18.
Dealing with queries relating to repeat prescriptions
General
19.
Input and extract information from Practice computer system
20.
Observe health and safety guidelines at all times
21.
General housekeeping (e.g. keeping reception and waiting areas tidy)
22.
Make refreshments for doctors and other team members, participate in washing up
23.
Any other reasonable duties as necessary
Prepared by: _____________________________________________________________
Title: _________________________________Date:______________________________
Job summary
Church Road Surgery, based in Aston, Birmingham, is looking for a part time medical receptionist/administrators. The hours are to be worked over five days, however, flexibility is required to cover in the absence of the team.
This role is an addition to our existing team.
General practice experience is preferred, however not essential as full training will be provided.
O
Main duties of the job
The main duties are to answer calls, book appointments, prepare prescriptions and input documents.
You will need to be a good communicator, fluent in English, written and spoken, with excellent interpersonal and customer service skills; especially under pressure. You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical. A caring, empathetic character is essential.
Emis Web and experience of working in a GP practice preferred.
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