Receptionist and EA to Training Director inLondon inLondon PUBLISHED 25 JUN 2024

Location:
House of Learning & Client Care Centre, 13 Albemarle Street, London


Reports to
: Training Events & Coordination Manager


Contract:
Permanent,


Your role @Chanel:


As the first point of contact for all staff and visitors to The House of Learning and our Fashion Client Care Centre, this role is to welcome and take care of internal and external clients as well as support in overseeing the day-to-day operation of the building. You are the go-to person for a multitude of general queries and logistical and company information.

In addition to the front of house responsibilities, this role will also provide executive assistance to the Training Director and ad-hoc secretarial support to the Training Events & Coordination Manager.


What impact you can create at Chanel:

• You will be instrumental in creating a calm and efficiently run front of house, demonstrating core Chanel values of inclusivity and putting our people at the centre. You will demonstrate pride in your work, your environment and in your role at the heart of learning and client care.
• Work with teams such as security, IT and Maintenance, also taking the lead with catering to provide a top-class environment and experience for all our guests. You will tend to each person with warmth and respect, making them feel truly welcome.
• Assist the Training Events & Coordination Manager and provide Executive Assistance to the Training Director, facilitating the seamless organisation of our training.
• Communicate professionally and demonstrate an approachable manner whilst being highly organised and calm under pressure. Your proficiency in IT will be a significant contribution to this role and those you assist.
• This is an impact-focused summary of the job and it’s helpful to note that responsibilities listed are not exhaustive; additional and more detailed duties will be shared during training stage.
  
  
  

What you will bring to the role

:

• An approachable, unflappable, collaborative and team focused demeanour.
• A highly motivated and committed approach, with a self-starting attitude.
• Be an Ambassador for CHANEL who upholds company standards and embodies the culture and philosophy.
• Ability to build relationships quickly and contribute to a positive team spirit. A flair for collaboration, allowing you and the team to work effectively with other departments.
• A strong problem-solving ability, to be able to evaluate different sources of information and to make informed decisions.
• Impeccable organisational skills, effortlessly balancing multiple priorities and deadlines as well as spontaneous scenarios.
• Good working knowledge of PowerPoint, Word, Outlook and Excel desirable and considered an advantage.
• Fire Warden and First Aid Qualifications or a willingness to achieve them.
  
  
  

You are energised by:

• A deep care for people and creating seamless, positive experiences for those around you.
• An environment with constant change – fast–paced and at times slow and steady.
• Exhibiting your exceptional organisational skills.
• Working in an environment dedicated to learning and knowledge.
• Remaining agile and responding to the needs of the team, department, and wider stakeholders, whilst embracing change, sometimes at short notice.
• Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  
• Restoring Nature and Climate
• Investing in Circularity
• Advancing dignity and prosperity
• Promoting the autonomy of women
  
  

What you will gain from this experience:

• The opportunity to work with an energising, ambitious, and passionate team that drives human connection and learning throughout the organisation.
• The opportunity to be at the first point of contact within our new House of Learning & Client care centre.
• The satisfaction of supporting all our teams to have the best possible learning experience.
• The opportunity to contribute to an ever growing and exciting culture of learning & development.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
  
  
  

Benefits At CHANEL


Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• Benefits are eligibility dependant and subject to change at any time
  
  
  

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.