Ward Clerk inHarrogate inHarrogate PUBLISHED 10 JUN 2024
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At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff.
Applicants who have applied for this role in the last 6 months need not reapplyAre you organised, proactive and thrive when working in a team? If so, this role is for you! We are looking for a hard working individual to join our team on Jervaulx Ward in the fundamental role of Ward Clerk.
The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout the day.
We are willing to receive applications from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.
The role of the Ward Clerk is extremely varied. Some of the key tasks include:
- Being the first point of contact for relatives and staff both face to face and on the telephone.
- Maintaining patients case notes to an excellent standard.
- Supporting the clinical teams with admin duties to allow them to provide hands on patients care.
- Updating and maintaining electronic inpatient records.
- Booking follow up appointments for patients after discharge.
- Be able to provide an efficient and effective administration service to the entire ward.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference and Team of the Month Awards plus the Christmas Oscars.
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
Applicants who have applied for this role in the last 6 months need not reapply
Are you organised, proactive and thrive when working in a team? If so, this role is for you! We are looking for a hard working individual to join our team on Jervaulx Ward in the fundamental role of Ward Clerk.
The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout the day.
We are willing to receive applications from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.
The role of the Ward Clerk is extremely varied. Some of the key tasks include:
Are you organised, proactive and thrive when working in a team? If so, this role is for you! We are looking for a hard working individual to join our team on Jervaulx Ward in the fundamental role of Ward Clerk.
The successful candidate will need excellent communication skills and be able to prioritise your own workload which can vary regularly throughout the day.
We are willing to receive applications from anyone who has administration skills, is happy and able to work primarily on a computer and can display our Trust values in their day to day work.
The role of the Ward Clerk is extremely varied. Some of the key tasks include:
- Being the first point of contact for relatives and staff both face to face and on the telephone.
- Maintaining patients case notes to an excellent standard.
- Supporting the clinical teams with admin duties to allow them to provide hands on patients care.
- Updating and maintaining electronic inpatient records.
- Booking follow up appointments for patients after discharge.
- Be able to provide an efficient and effective administration service to the entire ward.
- An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference and Team of the Month Awards plus the Christmas Oscars.
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.
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Useful skills for a Ward Clerk:
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To work as a Ward Clerk in the UK, you typically need a mix of administrative skills, interpersonal skills, and an understanding of healthcare environments. Here are some key skills and qualifications:
Essential Skills:
1. Administrative Skills:
- Proficiency in using office software (e.g., Microsoft Office, spreadsheets).
- Experience with filing systems and maintaining accurate records.
- Ability to manage appointments and scheduling.
2. Communication Skills:
- Strong written and verbal communication skills for interacting with patients, families, and healthcare professionals.
- Ability to convey information clearly and effectively.
3. Interpersonal Skills:
- A compassionate and approachable manner when dealing with patients and their families.
- Ability to work as part of a team within a busy healthcare environment.
4. Organizational Skills:
- Excellent organizational abilities to manage multiple tasks and prioritize effectively.
- Attention to detail to ensure accuracy in patient records and documentation.
5. Customer Service Skills:
- A focus on providing high-quality service to patients and visitors.
- Ability to handle inquiries and complaints in a professional manner.
6. Computer Skills:
- Familiarity with electronic patient record systems and other healthcare-related software.
- Basic IT skills for troubleshooting common issues.
Additional Skills:
1. Knowledge of Health and Safety Regulations:
- Understanding of healthcare policies and procedures to maintain a safe environment.
2. Confidentiality Awareness:
- Awareness of data protection and confidentiality issues related to patient information.
3. Problem-Solving Skills:
- Ability to identify issues and resolve them quickly and effectively.
4. Flexibility and Adaptability:
- Willingness to work various shifts, including evenings and weekends, as required.
Qualifications:
- A minimum of GCSEs in English and Maths or equivalent qualifications is often required.
- Previous experience in a healthcare setting or administrative role can be beneficial.
- Some positions may require specific training or certifications related to healthcare administration or patient care.
Personal Qualities:
- Patience and empathy towards patients and their families.
- A proactive attitude and the ability to work under pressure.
- Strong work ethic and reliability.
More from Harrogate and District NHS Foundation Trust
inHarrogate
53.99209976196289 -1.5418100357055664 Harrogate, England, United Kingdom 
Locations are approximate.
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