Claims Handler (Part-time, Job-share, Full-time) inGlasgow inGlasgow PUBLISHED 26 JUN 2024

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Location: Ideally you will be commutable to Glasgow, but for the desired experience we would consider other locations Closing date: 9th July 2024 The opportunity: As Claims Handler you will provide a quality focused claims service and be responsible for ensuring the effective and prompt settlement of claims notified to the Zurich’s Property Claims function. Please note that this role is based out of our Glasgow and Manchester locations, however we are open to flexibility for top-talent individuals across the UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. What will you be doing? Delighting Zurich’s customer and brokers by delivering bespoke and tailored outcomes to the customer’s own needs Contributing to Zurich’s Net Promotor Scores as evidenced by customer feedback Ensuring effective and prompt settlement of claims in the business area Investigate and negotiate claims within defined authority limits Setting of accurate case reserves. Contribute to high level technical output from Team Contribute to a positive and supportive Team culture Promptly handle and resolve all claims enquiries from customers, brokers and third parties Who are we looking for? Driven customer focused professionals looking to drive performance in all areas with energy and pace Numeracy and literacy skills qualified to A level or equivalent Computer-literate with working knowledge of Outlook and MS office Proactive and innovative approach to claim solutions from working within technical claims environment Relevant business/industry qualification is advantageous but not essential Knowledge and experience in an insurance claims environment is advantageous but not essential A team player with the ability to deliver excellent customer service Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Location: Ideally you will be commutable to Glasgow, but for the desired experience we would consider other locations Closing date: 9th July 2024 The opportunity: As Claims Handler you will provide a quality focused claims service and be responsible for ensuring the effective and prompt settlement of claims notified to the Zurich’s Property Claims function. Please note that this role is based out of our Glasgow and Manchester locations, however we are open to flexibility for top-talent individuals across the UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need. What will you be doing? Delighting Zurich’s customer and brokers by delivering bespoke and tailored outcomes to the customer’s own needs Contributing to Zurich’s Net Promotor Scores as evidenced by customer feedback Ensuring effective and prompt settlement of claims in the business area Investigate and negotiate claims within defined authority limits Setting of accurate case reserves. Contribute to high level technical output from Team Contribute to a positive and supportive Team culture Promptly handle and resolve all claims enquiries from customers, brokers and third parties Who are we looking for? Driven customer focused professionals looking to drive performance in all areas with energy and pace Numeracy and literacy skills qualified to A level or equivalent Computer-literate with working knowledge of Outlook and MS office Proactive and innovative approach to claim solutions from working within technical claims environment Relevant business/industry qualification is advantageous but not essential Knowledge and experience in an insurance claims environment is advantageous but not essential A team player with the ability to deliver excellent customer service Who we are: At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry. We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great. Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic. We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.



inGlasgow
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