Practice Operations Manager inBanbury inBanbury PUBLISHED 13 MAY 2024

Service Delivery

• Develop and maintain effective communication both within the practice and with relevant outside agencies. Oxfordshire Commissioning Group, BOB ICB, NHS England local area team, Primary Care Networks, Public Health,
• Monitor and evaluate access performance and report areas of concern of underperformance.
• Ensure the practice delivers excellent patient care and puts the interest of the patients at the forefront of decisions.
• Ensure the practice complies with NHS contractual obligations in relation to patient care
• Liaise with Patient Participation Group (PPG), provide reports and attend regular meetings.
• Ensure the practice meets it is QOF targets and additional sources of income are managed and maximised to full effect.
• Work with the Business Manager and Senior management team to develop and improve service to the highest of standards.
• Represent BCHC at external meetings as required, ensuring relevant information is fed back to the wider leadership team, and communicated to the practice as appropriate
• Oversee the research and development programmes and their viability
• Taking responsibility for security, repairs, insurance and maintenance of the premises, services and equipment whilst working with the relevant managers and direct reports.

People Management & Development

• Ensure all key HR policies, such as absence management, are adhered to
• Oversea the recruitment and retention of staff within your operational areas.
• Provide direct line management to all staff working within your operational service area, ensuring appraisals occur, and objectives are set and delivered in line with service requirements
• Evaluate the team structure to ensure workforce requirements and job roles meet with the operation of the practice and future progression.
• Manage and develop workflows and staffing levels within the teams to ensure delivery of the best service
• Ensure effective management of direct reports, including holiday and sickness management, performance management, annual leave requests and appraisals, in line with organisational policies
• Work with HR to manage any HR issues as per PML policy.

Contract and Performance Management

• Provide specialist primary care knowledge and the requirements of delivery.
• Maintain registration policies and monitor patient turnover and capitation.
• Maintain a good understanding of all contracts and service specifications
• Provide financial oversight and approve expenditure for your departments and within your authorised approval level.
• Routinely monitor and assess practice performance against patient access and demand management targets.
• Provide direction and leadership to ensure targets and service KPIs are met where possible, ensuring areas of under-performance are actively managed and escalated as required
• Approval and submission of monthly accrual figures for income achieved not paid.

Governance and Risk

• Ensure the implementation of key clinical governance standards and risk management arrangements within all services
• Ensure compliance with all industry regulations and legal requirements.
• Work with Registered Managers to ensure the Practice complies with all CQC requirements.
• Ensuring practice compliance with data protection legislation;
• Actively manage complaints, concerns and incidents with other clinical and operational personnel as necessary, addressing any issues that arise from the investigation as appropriate
• Adhere to Health and Safety policies and procedures and keep up to date on current legislation that may affect the practice operation.

Service Development

• Embrace a mindset of continuous improvement in all services
• Support organisational change to services
• To deliver effective projects and services for the practice.
• Oversee and work with the I.T. team to ensure the Digital transformation plan continues to be developed and delivered on time.

PML are seeking a highly motivated and experienced Practice Operations Manager to join the team. As a Practice Operations Manager, you will be responsible for overseeing all aspects of our Banbury Cross Health Centre (BCHC) operations including direct line management of several key department managers whilst ensuring the operation is running safely, smoothly, and efficiently, incorporating good governance and support of its practices.

This is a key leadership position within our company, requiring exceptional organisational skills, strong business acumen, and the ability to effectively manage and develop the team

Provide leadership and management skills to enable the practice and PCN to meet its agreed aims and objectives within an efficient, safe, and effective work environment.

Work with direct reports and managers to ensure they provide the best service for the practice.

Responsible for ensuring the practice provides excellent patient care and complies with the Care Quality Commission (CQC) requirements.

Conduct regular operational meetings with the team to ensure agreed objectives and goals are met and continue to be developed.