Clinic Supervisor inManchester inManchester PUBLISHED 7 SEP 2024

The Christie NHS Foundation Trust

You will also be responsible for the creation and maintenance of clinic templates for the service.
An exciting opportunity has arisen for a motivated individual to join the referrals and bookings team as a Clinic Supervisor.

The referrals and bookings service operates Monday to Friday 8am-5pm, and there will be the possibility of working of Saturday 9am-1pm. Enhanced rates of pay applies to hours worked on Saturdays. The post holder will be expected to work on-site and have a flexible approach, with the ability to work various shifts to suit the needs of the service.

Based at The Christie main site in Withington, you will work closely with both admin and clinical teams, and patients across both The Christie and Tameside & Glossop Integrated Care NHS Foundation Trust to ensure referrals are managed quickly and efficiently.

You will also be responsible for the creation and maintenance of clinic templates for the service. As part of the role you may be asked to lead on and/or participate in project and service improvement work, providing opportunities for personal development as well as providing some staff supervision within the Referrals & Bookings Department.

Working closely with the Haematology and administrative teams you will be responsible for the management of Christie Haematology @ Tameside patient referrals and other Christie @ sites. This involves the use of systems including CareFlow to receive, manage the triage of, and book appointments for all patients accessing the newly formed Christie Haematology@ Tameside service.

  • Undertake day-to-day duties to support the service e.g. registering referrals, booking appointments, ensuring accurate input of patient details. The post holder will be expected to work closely with clinicians to manage clinic templates and maintain good working knowledge of Patient Administration and Health Records systems.
  • Support the Assistant Service Manager to identify patients waiting longer than the accepted timescales as outlined in policies and take action to rectify. The post holder must prioritise clinical need over waiting times e.g. referrals requiring an urgent appointment.
  • Take action in line with escalation procedures to ensure the Support and Service Managers are aware of any service issues or risks and concerns raised by a service user. Ensure that issues with capacity or the delivery of waiting time targets are escalated immediately to the Assistant Service Manager in line with procedures.
  • Ensure that additional clinics or changes to appointments are communicated immediately to all relevant staff within the team and the service concerned.
  • Daily supervision and co-ordination of staff to meet the needs of the service. Demonstrate leadership skills to promote employee engagement and wellbeing of team members.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

For further details / informal visits contact: Name: Dwain Bryan Job title: Support Manager Email address: Telephone number:
An exciting opportunity has arisen for a motivated individual to join the referrals and bookings team as a Clinic Supervisor.

The referrals and bookings service operates Monday to Friday 8am-5pm, and there will be the possibility of working of Saturday 9am-1pm. Enhanced rates of pay applies to hours worked on Saturdays. The post holder will be expected to work on-site and have a flexible approach, with the ability to work various shifts to suit the needs of the service.

Based at The Christie main site in Withington, you will work closely with both admin and clinical teams, and patients across both The Christie and Tameside & Glossop Integrated Care NHS Foundation Trust to ensure referrals are managed quickly and efficiently.

You will also be responsible for the creation and maintenance of clinic templates for the service. As part of the role you may be asked to lead on and/or participate in project and service improvement work, providing opportunities for personal development as well as providing some staff supervision within the Referrals & Bookings Department.

Working closely with the Haematology and administrative teams you will be responsible for the management of Christie Haematology @ Tameside patient referrals and other Christie @ sites. This involves the use of systems including CareFlow to receive, manage the triage of, and book appointments for all patients accessing the newly formed Christie Haematology@ Tameside service.

  • Undertake day-to-day duties to support the service e.g. registering referrals, booking appointments, ensuring accurate input of patient details. The post holder will be expected to work closely with clinicians to manage clinic templates and maintain good working knowledge of Patient Administration and Health Records systems.
  • Support the Assistant Service Manager to identify patients waiting longer than the accepted timescales as outlined in policies and take action to rectify. The post holder must prioritise clinical need over waiting times e.g. referrals requiring an urgent appointment.
  • Take action in line with escalation procedures to ensure the Support and Service Managers are aware of any service issues or risks and concerns raised by a service user. Ensure that issues with capacity or the delivery of waiting time targets are escalated immediately to the Assistant Service Manager in line with procedures.
  • Ensure that additional clinics or changes to appointments are communicated immediately to all relevant staff within the team and the service concerned.
  • Daily supervision and co-ordination of staff to meet the needs of the service. Demonstrate leadership skills to promote employee engagement and wellbeing of team members.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

For further details / informal visits contact: Name: Dwain Bryan Job title: Support Manager Email address: Telephone number:


inManchester
Locations are approximate. Learn more