Swansea Bay University Health Board r09YEVko
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You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for a 22.5-hour per week role, along with two 7.5-hour per week positions.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Ability to speak Welsh is essential for this post.
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
We are looking for additional switchboard staff to join our team in Swansea.
At the moment, we have an opening for a 22.5-hour per week role, along with two 7.5-hour per week positions.
Your duties will include operation of a computer based switchboard console, monitoring and responding to a variety of alarms and emergency conditions. There will also be some administration duties involved with the day to day running of a busy switchboard.Candidates for the post should have previous experience of working in a fast paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.Successful candidates will be required to work days, evenings, nights and bank holidays, and must be flexible to the needsof the serviceand be prepared to attend at short notice.We welcome informal enquiries regarding this role. Candidates are encouraged to visit the department prior to submitting their application.
Ability to speak Welsh is essential for this post.
As the first point of contact for the telecommunication service of the Swansea Bay UHB, operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users
To develop and maintain an understanding of the organisations functions including departments working practices and medical terminology to ensure accurate connection and assistance to callers
Respond to all Medical Emergency calls, activating Emergency procedures in accordance with Health Board Policies & Procedures and following the departmental recording and reporting process.
Respond to Alarms, initiating Emergency procedures in accordance with Health Board Policies & Procedures, applying departmental recording and reporting process.
Respond to Major Incident alerts, activating Major Incident Procedures in accordance with the HB and Hospital Major Incident Plans.
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