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The customer contact centre (CCC) is a growing service with the aim that new services continue to come through a single point of access with additional support and service offered.
To answer calls from Patients, Health Care Professionals and Staff and provide information in accordance with the training provided and in line with GDPR principles.
To work in partnership with all staff both clinical and non clinical to ensure the safe processing of all patient information, thereby ensuring that all patients receive treatment based on accurately recorded information.
To remain flexible on all occasions when covering call handling shifts.
To answer calls from patients in a polite and professional manner ensuring at all times that you have responded to any specific concerns they may have.
To be adaptable to new services and ways of working.
As a call handler for the Health Board you will be working in a call centre taking calls from members of the public, Health professionals, patients and carers.
We currently process referrals for a wide variety of services that cover both Cardiff and the Vale. Many services are now offering electronic routes in for referrals so email processing as well as call handling skills are needed. This is a varied and interesting post for which full training will be given.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is
“Living Well, Caring Well, Working Together”,
and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
For further details / informal visits contact: Name: Neil Morgan / Sarah Congreve Job title: Locality Manager / Assistant Locality Manager Email address: Telephone number:
The role of the Call Handler is to answer calls from patients/ professional/ carers who require access to a wide range of services delivered for the University Health Board’s (UHB) call centre, such services will include district nursing service, phlebotomy referrals, equipment ordering and falls follow up service.
The customer contact centre (CCC) is a growing service with the aim that new services continue to come through a single point of access with additional support and service offered.
To answer calls from Patients, Health Care Professionals and Staff and provide information in accordance with the training provided and in line with GDPR principles.
To work in partnership with all staff both clinical and non clinical to ensure the safe processing of all patient information, thereby ensuring that all patients receive treatment based on accurately recorded information.
To remain flexible on all occasions when covering call handling shifts.
To answer calls from patients in a polite and professional manner ensuring at all times that you have responded to any specific concerns they may have.
To be adaptable to new services and ways of working.
As a call handler for the Health Board you will be working in a call centre taking calls from members of the public, Health professionals, patients and carers.
We currently process referrals for a wide variety of services that cover both Cardiff and the Vale. Many services are now offering electronic routes in for referrals so email processing as well as call handling skills are needed. This is a varied and interesting post for which full training will be given.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is
“Living Well, Caring Well, Working Together”,
and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
For further details / informal visits contact: Name: Neil Morgan / Sarah Congreve Job title: Locality Manager / Assistant Locality Manager Email address: Telephone number:
The customer contact centre (CCC) is a growing service with the aim that new services continue to come through a single point of access with additional support and service offered.
To answer calls from Patients, Health Care Professionals and Staff and provide information in accordance with the training provided and in line with GDPR principles.
To work in partnership with all staff both clinical and non clinical to ensure the safe processing of all patient information, thereby ensuring that all patients receive treatment based on accurately recorded information.
To remain flexible on all occasions when covering call handling shifts.
To answer calls from patients in a polite and professional manner ensuring at all times that you have responded to any specific concerns they may have.
To be adaptable to new services and ways of working.
As a call handler for the Health Board you will be working in a call centre taking calls from members of the public, Health professionals, patients and carers.
We currently process referrals for a wide variety of services that cover both Cardiff and the Vale. Many services are now offering electronic routes in for referrals so email processing as well as call handling skills are needed. This is a varied and interesting post for which full training will be given.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board
is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is
“Living Well, Caring Well, Working Together”,
and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
For further details / informal visits contact: Name: Neil Morgan / Sarah Congreve Job title: Locality Manager / Assistant Locality Manager Email address: Telephone number:
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