Customer Care Coordinator inEdinburgh inEdinburgh PUBLISHED 18 AUG 2024

Are you looking for a new opportunity? Do you come from a customer services background?

Contract Scotland currently has a great opportunity for a Customer Care Coordinator to join a repeatable housing developer based in the East of Scotland.

Within the housing industry, Customer Care is instrumental to the organisation's success, and this well-respected organisation understands the importance of getting it right.

This is a temporary position, however, our client will consider those on a fixed-term basis - 10 months.


Duties

• Taking ownership
• Manage customer queries and set expectations on timescales
• Liaising with customers and contractors ensuring works are carried out according to process
• Handle escalations as and where required
• Strive to ensure all industry standards are met (NHBC Regulations)
  
  

What do you need to apply?

• Ideally, you will come with a basic understanding of construction/housing processes
• Coins package experience would be advantageous
• Successful candidates will be strong-willed
• You must be able to drive things forward, make decisions on the spot and adequately assess the needs of the Customer
  
  

You will be required to work Monday-Friday and should be willing to attend the office full-time until after your probationary period when a hybrid model will be assessed.


Legal Information


We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.