GP Receptionist inWednesbury inWednesbury PUBLISHED 27 DEC 2023
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MAIN DUTIES AND RESPONSIBILITIES
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Set-up of new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administration tasks as allocated on rota organised by Practice Manager.
Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
Regularly check tasks in System one to check all messages have been actioned.
Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.
To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Compliance with data security and protection
Answer the telephone in a timely manner and ensure all missed calls are called back
To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times
To ensure strict confidentiality is maintained at all times
To attend and participate in practice meetings, if required to do so.
Assignment of work
The post-holder’s work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.
The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holder’s work is formally reviewed by annual appraisal.
The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.
Decisions & judgements
The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:
· Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
· Communicating clearly and effectively with staff to aid the smooth running of the Practice.
· Responding to requests or queries for support as they arise in an appropriate and timeous manner.
Prioritising workload and requests for support.
Making the most effective use of resources available.
Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.
Village Medical Centre is a well-organised and long established GP Practice with a small branch surgery in the heart of Wednesbury town centre. We are looking for a Part time Receptionist to join our busy well established, supportive, friendly clinical team.
The position is permanent, hours are spread across 5 days Monday - Friday 7.45am to 6.30pm with the occasional Saturday.
We are looking for individuals who have excellent communication and organisational skills with a friendly and positive attitude
Job Role/Purpose:
- To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
- To deal with enquiries from medical staff, patients and the general public.
- To records patient information and make appointments
- To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
MAIN DUTIES AND RESPONSIBILITIES
Greet patients and visitors to the practice.
Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.
Ensure that patients without appointments but who need 'urgent consultations’ are booked into appropriate slots and referred to a GP where necessary.
Receive and accurately record requests for home visits, assessing urgency in accordance with the Practice’s protocols. Print off home visit summary sheets.
Ensure computerised appointment system is up-to-date.
Respond and/or redirect all patient and visitor requests accordingly.
Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.
Set-up of new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.
Ensure reception and waiting areas are kept neat and tidy
Re-stocking of information leaflets as appropriate
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Undertake administration tasks as allocated on rota organised by Practice Manager.
Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises
Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).
Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.
Regularly check tasks in System one to check all messages have been actioned.
Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.
To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.
This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.
Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
Compliance with data security and protection
Answer the telephone in a timely manner and ensure all missed calls are called back
To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times
To ensure strict confidentiality is maintained at all times
To attend and participate in practice meetings, if required to do so.
Assignment of work
The post-holder’s work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.
The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holder’s work is formally reviewed by annual appraisal.
The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.
Decisions & judgements
The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:
· Establishing and maintaining effective lines of communication with the GPs and Practice Manager.
· Communicating clearly and effectively with staff to aid the smooth running of the Practice.
· Responding to requests or queries for support as they arise in an appropriate and timeous manner.
Prioritising workload and requests for support.
Making the most effective use of resources available.
Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.
Village Medical Centre is a well-organised and long established GP Practice with a small branch surgery in the heart of Wednesbury town centre. We are looking for a Part time Receptionist to join our busy well established, supportive, friendly clinical team.
The position is permanent, hours are spread across 5 days Monday - Friday 7.45am to 6.30pm with the occasional Saturday.
We are looking for individuals who have excellent communication and organisational skills with a friendly and positive attitude
Job Role/Purpose:
- To provide clerical and reception support to the organisation to ensure the delivery of an effective and efficient service at all times to staff, patients and relatives.
- To deal with enquiries from medical staff, patients and the general public.
- To records patient information and make appointments
- To be conversant with organisational policies and procedures to ensure an efficient and effective delivery of service provision
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