Business Support Assistant - North West Alcohol and Drug Recovery Service inGlasgow inGlasgow PUBLISHED
SAT 13 JUL 2024
NHS Scotland rvrQq6u
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
The shift pattern is Mon Fri - 9.00am 5.00pm
The post forms part of the business support team and provides comprehensive, administrative and secretarial service to the Alcohol and Drug Recovery Services (ADRS), Care and Treatment multidisciplinary team in the North West HSCP area. It is essential that the post holder is a proficient typist with excellent organisational and communication skills with the ability to relate to a wide range of disciplines. The post holder will be required to process referrals and enquiries on a daily basis utilising systems eg: Emis; Carefirst; DAISY Waiting Times ; winvoice pro; Microsoft Word; Excel; and also support the generic functions and duties administered within the wider ADRS Business Support section as required. The role includes the requirement to complete a multi range of tasks which includes; telephone answering; reception role; processing referrals; updating waiting times system
Informal Contact: Helen Kent, Tel No: 0.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance. .
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
The shift pattern is Mon Fri - 9.00am 5.00pm
The post forms part of the business support team and provides comprehensive, administrative and secretarial service to the Alcohol and Drug Recovery Services (ADRS), Care and Treatment multidisciplinary team in the North West HSCP area. It is essential that the post holder is a proficient typist with excellent organisational and communication skills with the ability to relate to a wide range of disciplines. The post holder will be required to process referrals and enquiries on a daily basis utilising systems eg: Emis; Carefirst; DAISY Waiting Times ; winvoice pro; Microsoft Word; Excel; and also support the generic functions and duties administered within the wider ADRS Business Support section as required. The role includes the requirement to complete a multi range of tasks which includes; telephone answering; reception role; processing referrals; updating waiting times system
Informal Contact: Helen Kent, Tel No: 0.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance. .
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
The shift pattern is Mon Fri - 9.00am 5.00pm
The post forms part of the business support team and provides comprehensive, administrative and secretarial service to the Alcohol and Drug Recovery Services (ADRS), Care and Treatment multidisciplinary team in the North West HSCP area. It is essential that the post holder is a proficient typist with excellent organisational and communication skills with the ability to relate to a wide range of disciplines. The post holder will be required to process referrals and enquiries on a daily basis utilising systems eg: Emis; Carefirst; DAISY Waiting Times ; winvoice pro; Microsoft Word; Excel; and also support the generic functions and duties administered within the wider ADRS Business Support section as required. The role includes the requirement to complete a multi range of tasks which includes; telephone answering; reception role; processing referrals; updating waiting times system
Informal Contact: Helen Kent, Tel No: 0.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance. .
NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns please contact the Recruiting Board.
The shift pattern is Mon Fri - 9.00am 5.00pm
The post forms part of the business support team and provides comprehensive, administrative and secretarial service to the Alcohol and Drug Recovery Services (ADRS), Care and Treatment multidisciplinary team in the North West HSCP area. It is essential that the post holder is a proficient typist with excellent organisational and communication skills with the ability to relate to a wide range of disciplines. The post holder will be required to process referrals and enquiries on a daily basis utilising systems eg: Emis; Carefirst; DAISY Waiting Times ; winvoice pro; Microsoft Word; Excel; and also support the generic functions and duties administered within the wider ADRS Business Support section as required. The role includes the requirement to complete a multi range of tasks which includes; telephone answering; reception role; processing referrals; updating waiting times system
Informal Contact: Helen Kent, Tel No: 0.
Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
For application portal/log-in issues, please contact in the first instance. .
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
More about MENTAL HEALTH
Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...
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Useful skills for a Business Support Assistant - North West Alcohol and Drug Recovery Service:
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To work as a Business Support Assistant in the UK, you'll need a mix of technical, administrative, and interpersonal skills. Here’s a comprehensive list of the skills typically required for this role:
1. Administrative Skills
- Organizational Skills: Ability to manage multiple tasks efficiently.
- Time Management: Prioritizing tasks and meeting deadlines.
- Record Keeping: Maintaining accurate records and files.
2. Communication Skills
- Verbal Communication: Clear and effective communication with colleagues and clients.
- Written Communication: Proficiency in writing emails, reports, and other documentation.
- Interpersonal Skills: Building and maintaining professional relationships.
3. Technical Skills
- IT Proficiency: Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other software tools (e.g., CRM systems).
- Data Entry: Accurate input and management of data.
- Basic IT Troubleshooting: Ability to resolve common technical issues.
4. Problem-Solving Skills
- Analytical Skills: Assessing situations and providing effective solutions.
- Attention to Detail: Conducting tasks with precision to minimize errors.
5. Customer Service Skills
- Client Engagement: Understanding the needs of clients and providing appropriate support.
- Conflict Resolution: Handling queries and issues effectively and professionally.
6. Project Management Skills
- Planning: Assisting in project planning and coordination.
- Monitoring: Keeping track of project progress and reporting on outcomes.
7. Financial Skills (if applicable)
- Budgeting: Basic understanding of financial documentation and budget management.
- Invoicing: Assisting in the preparation of invoices or expense reports.
8. Adaptability and Flexibility
- Willingness to Learn: Keeping up with changes in processes or technology.
- Versatility: Ability to handle varying tasks as required by the role.
9. Confidentiality and Discretion
- Understanding the importance of handling sensitive information appropriately.
Qualifications
While specific qualifications may vary by employer, having a background in business administration or relevant work experience (including apprenticeships or internships) can be advantageous. Additionally, some employers may prefer a Level 2 or Level 3 qualification in Business Administration.
Personal Attributes
- Proactive attitude
- Strong work ethic
- Team player mentality
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