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For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position please contact Vikki Whitehouse:
The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire , Telford and Wrekin. We are seeking a friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.
The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.
This role is demanding, but is rewarding as you support this team and the BeeU service as a whole. We would love to hear from you if this role is of interest to you!
Please note this vacancy may close early if we receive a high volume of applications for the role.
- To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
- Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
- To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
- Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
- Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
- Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
For further information relating to this position please refer to the attached job description and specification.
If you would like to chat in more detail about the position please contact Vikki Whitehouse:
The BeeU Service provides emotional wellbeing and mental health services for children and young people (ages 0 to 25) in Shropshire , Telford and Wrekin. We are seeking a friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s). Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.
The post involves contact with patients and their families either face to face or via telephone, so good communication skills are essential. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.
You will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. Working knowledge of Microsoft applications such as Word, Excel and Outlook will be valuable and support to use the Trusts digital systems will be available to the successful candidate.
This role is demanding, but is rewarding as you support this team and the BeeU service as a whole. We would love to hear from you if this role is of interest to you!
Please note this vacancy may close early if we receive a high volume of applications for the role.
- To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
- Maintain strict confidentiality regarding information concerning patients, staff and sensitive Trust Business at all times.
- To carry out reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Support Supervisor and/or the Admin Team Leader.
- Handle incoming and outgoing telephone calls in a polite and efficient manner. Receive and deal with telephone enquiries referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
- Type a range of documents including emailed requests, copy typing and audio transcription (via Winscribe digital dictation system) generated by the mental health pathway teams.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
- Regular data entry and booking of appointments for service users on the clinical patient administration system, RiO.
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