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inventory management
and
customer service
directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic
Retail Customer Care Executive
to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our
retail operations
, reporting directly to the
Retail Team Leader
. Your primary responsibility will be to
manage stock distribution
and provide exceptional support to both our customers and sales team. Each day starts with the meticulous task of
receiving, issuing, and maintaining stock records
, ensuring accurate tracking of stock levels. Your attention to detail and efficiency will keep our operations running smoothly. Handling
phone swaps and returns
, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.
By assisting the sales team in
acquiring and upgrading sales
, your support will be instrumental in hitting targets and achieving company goals. You will be the friendly face of M-KOPA, logging
customer issues and inquiries
, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued. Your role in following up on
phone servicing and repairs
will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience. Additionally, you will ensure that all
marketing materials and posters
at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.
To excel in this role, you should approach tasks with a focus on
efficiency and improvement
, and possess
excellent presentation, communication, coaching, and people skills
. Your ability to
plan tasks
,
work calmly in high-pressure situations
, and
proficiency with smartphones and computer applications
will be essential. Experience in
front office management
will also be beneficial. With at least
1 year of experience in customer care or inventory management
, you will have a solid foundation to succeed in managing our stock distribution and supporting our sales and customer service teams.
Join us at M-KOPA and be part of a team that is transforming lives through technology. Apply today and embark on a career that blends technical expertise with a passion for customer service. Together, we can achieve extraordinary things!
Imagine being the backbone of a cutting-edge company, where your expertise in
inventory management
and
customer service
directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic
Retail Customer Care Executive
to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our
retail operations
, reporting directly to the
Retail Team Leader
. Your primary responsibility will be to
manage stock distribution
and provide exceptional support to both our customers and sales team. Each day starts with the meticulous task of
receiving, issuing, and maintaining stock records
, ensuring accurate tracking of stock levels. Your attention to detail and efficiency will keep our operations running smoothly. Handling
phone swaps and returns
, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.
By assisting the sales team in
acquiring and upgrading sales
, your support will be instrumental in hitting targets and achieving company goals. You will be the friendly face of M-KOPA, logging
customer issues and inquiries
, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued. Your role in following up on
phone servicing and repairs
will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience. Additionally, you will ensure that all
marketing materials and posters
at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.
To excel in this role, you should approach tasks with a focus on
efficiency and improvement
, and possess
excellent presentation, communication, coaching, and people skills
. Your ability to
plan tasks
,
work calmly in high-pressure situations
, and
proficiency with smartphones and computer applications
will be essential. Experience in
front office management
will also be beneficial. With at least
1 year of experience in customer care or inventory management
, you will have a solid foundation to succeed in managing our stock distribution and supporting our sales and customer service teams.
Join us at M-KOPA and be part of a team that is transforming lives through technology. Apply today and embark on a career that blends technical expertise with a passion for customer service. Together, we can achieve extraordinary things!
inventory management
and
customer service
directly contributes to the success of an innovative team. At M-KOPA, we believe in empowering people through technology, and we're looking for a dynamic
Retail Customer Care Executive
to join our mission. If you thrive in fast-paced environments, excel in customer interactions, and have a knack for managing inventory with precision, this is the perfect role for you!
As an M-KOPA Retail Customer Care Executive, you will play a crucial role in our
retail operations
, reporting directly to the
Retail Team Leader
. Your primary responsibility will be to
manage stock distribution
and provide exceptional support to both our customers and sales team. Each day starts with the meticulous task of
receiving, issuing, and maintaining stock records
, ensuring accurate tracking of stock levels. Your attention to detail and efficiency will keep our operations running smoothly. Handling
phone swaps and returns
, you will ensure that every return is processed swiftly and correctly, turning potential challenges into opportunities for customer satisfaction.
By assisting the sales team in
acquiring and upgrading sales
, your support will be instrumental in hitting targets and achieving company goals. You will be the friendly face of M-KOPA, logging
customer issues and inquiries
, troubleshooting problems, and following up diligently to ensure that every customer feels heard and valued. Your role in following up on
phone servicing and repairs
will ensure that customers receive their devices in perfect working condition, enhancing their M-KOPA experience. Additionally, you will ensure that all
marketing materials and posters
at the depot are prominently displayed and in pristine condition, keeping our brand message clear and compelling.
To excel in this role, you should approach tasks with a focus on
efficiency and improvement
, and possess
excellent presentation, communication, coaching, and people skills
. Your ability to
plan tasks
,
work calmly in high-pressure situations
, and
proficiency with smartphones and computer applications
will be essential. Experience in
front office management
will also be beneficial. With at least
1 year of experience in customer care or inventory management
, you will have a solid foundation to succeed in managing our stock distribution and supporting our sales and customer service teams.
Join us at M-KOPA and be part of a team that is transforming lives through technology. Apply today and embark on a career that blends technical expertise with a passion for customer service. Together, we can achieve extraordinary things!
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