Senior Clinical Support Worker inManchester inManchester PUBLISHED 18 MAY 2024

Detailed job description and main responsibilities



DUTIES AND RESPONSIBILITIES


Communication Skills

• To be a point of contact for Radiotherapy staff, e.g. therapeutic radiographers, nurses, clinicians and to lead on supporting these staff with admission queries.
• Ensuring all Radiotherapy booklets are stocked and ordered, delegating the ordering of new stock to relevant clinical support workers.
• Providing support to the department by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with appointment queries.
• Providing and receiving complex information and uses empathetic skills to resolve service-related issues, as well as patient matters.
• Liaising with the multi-disciplinary team to ensure that adequate information and support is available to patients.
• Assisting and supporting Radiotherapy staff in supporting the patients' physical, clinical and emotional needs whilst attending the department.
• Communicating with patients by phone regarding appointments and queries.

Knowledge, Training and Experience

• Using knowledge and experience to support the management team with relevant tasks and projects.
• Undertaking clinical tasks once training and competencies have been completed. Although, not an exhaustive list, this will include; patient physiological observations, phlebotomy, venepuncture, cannulation, capillary blood glucose readings, obtain venous blood gas collections, obtaining blood cultures, ECGs and changing simple dressings.
• Providing support to radiographers by ensuring accurate recording of treatment and planning data, organising and scheduling patient appointments, greeting and escorting patients and assisting patients with queries regarding appointments.
• Covering clinical support workers and receptionists during breaks, annual leave and/or absences in clinics and on reception desks.
• Booking patient transport where applicable and deal with transport queries.
• Supporting the Administration Manager in the appropriate allocation of resources to manage capacity within the department.
• Supporting the team to deliver a safe and effective service that is managed through a culture of clinical and organisational governance.
• Daily use of the CareFlow and MOSAIQ systems to locate case notes for patients attending clinics or treatment within Radiotherapy.
• Complying with policies, procedures, rules, regulations and department protocols.
• Data inputting and radiotherapy completion tasks.
• Supporting the radiotherapy review team with unwell patients in the department under their guidance and leadership.
• Contacting Critical Care Outreach team as appropriate in urgent clinical situations.
• Delegating duties to the support team where appropriate when supporting with acutely unwell patients.

Planning and Organisation

• Holding the bleep for clinics and delegating tasks to clinical support workers.
• Supporting with the organisation and rearranging of clinics and transport on bank holidays.
• Working alongside the Administration Management team to keep a log of the clinical support workers and receptionists' competencies and updating logs with relevant information.
• Producing daily clinic lists from patient management system to cover all clinics held in radiotherapy areas.
• Using patient management system, ensure all radiotherapy appointments are recorded on Medway.

Responsibilities

• Being a point of escalation for clinical support workers.
• Supporting and deputising for the Radiotherapy Administration Manager in their absence.
• Supporting the Radiotherapy Administration Manager with the management of clinical support workers and receptionists, including professional development reviews.
• Supporting the Radiotherapy Administration Manager with the staffing rota.
• Responsible for overseeing delegated duties of stock control in areas of work.
• Providing continuity of support during the absence of clinical support workers.
• Supporting the Radiotherapy Administration Manager with keeping clinical support worker and receptionists' competencies, training and ESR up-to-date where appropriate.
• Contributing to service development and improving practices.
• Maintaining accurate patient details in the Christie patient systems, following the correct procedures for recording of information to ensure information is up to date for future reference and complies with the data protection act.
• Supporting clinical support workers with producing and processing completion and follow up appointment letters.
• Supporting the review team with patient admissions and prioritise unwell patients in the department, including delegation of tasks and duties as required.
• Manual handling tasks as required, such as patient transfer, transporting patients using wheelchairs and stretchers, PAT sliding and hoists.

Freedom to Act

• Complies with policies, procedures, rules, regulations and departmental protocols.
• Can work autonomously within own scope of practice.

Working Conditions

• Working hours must be flexible to meet the needs of the service, this may include working weekends.
• Expectation to participate equally in all shift patterns.

Teaching/Training

• Reviewing clinical support workers and receptionists' competencies and support them in the completion of administrative and clinical duties.
• Supporting new starters by assisting with the implementation of inductions, training and conducting departmental tours and introductions with key contacts.
• Attend all mandatory training courses.
• Participating in training and meetings at The Christie and other centres within the network as required.
• Ensuring own personal and professional development is prioritised.
• Ensuring identification and access to appropriate training for radiotherapy clinical support workers.
• Assessing training needs of radiotherapy clinical support workers and receptionists.
• Demonstrating tasks and duties to new and less experienced members of the team.
• Completing the Christie Care Certificate as mandated by the Trust.
• Supporting the clinical support workers in completion of aims and objectives towards The Christie Care Certificate.

Person specification



Qualifications



Essential criteria

• Vocational healthcare Qualification at level 3 or willingness to work towards
• Educated to GCSE level in Maths and English or equivalent qualification
• Completion of Care Certificate

Knowledge



Essential criteria

• Conflict management and experience of dealing with difficult behaviour
• Understanding of the clinical support worker role in an outpatient setting
• Working across organisational boundaries
• Knowledge of NHS Policies and Procedures

Desirable criteria

• Knowledge of Microsoft Office applications
• Knowledge of Oncology patient management systems

Skills



Essential criteria

• Effective communication, team working and customer care skills
• Able to work using own initiative, following instructions from registered professionals
• Phlebotomy/Cannulation skills
• ECG Recording and Observation recording
• Problem solving skills
• Prioritising and delegating work
• Ability to communicate sensitive information.
• Ability to build effective relationships with patients and staff.

Desirable criteria

• Wound dressing skills
• Keyboard skills

Experience



Essential criteria

• Experience of working within the healthcare environment
• Experience of working in a customer service or patient related environment
• Experience of working in a clinical environment within the NHS Proven experience of working to deadlines
• Working with patients in a clinical setting
• Experience of working under pressure coping with frequent interruptions/requests
• Experience of undertaking administrative duties

Desirable criteria

• Previous line management experience
• Recruitment and selection

Personal Attributes



Essential criteria

• Committed to delivering high standards of patient/customer care
• Empathetic and caring
• Professional outlook and positive attitude
• Calm and reassuring
• Honest and trustworthy
• Dedicated and enthusiastic
• Team player
• Physical ability to manoeuvre patients
• Ability to keep up to date with own competencies and keen to learn new clinical and administrative skills
• Ability to concentrate during unpredictable and busy work patterns
• Comfortable being exposed to distressing and/or emotional circumstances
• Available to work flexibly/weekends/short notice

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.


Employer certification / accreditation badges



Applicant requirements


This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.


Documents to download

• Job Description (PDF, 400.6KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Trust Membership - Christie Talent (PDF, 23.0KB)
• Travel to The Christie (PDF, 3.8MB)