Department for Levelling Up, Housing and Communities rMJDQ4hcvPOy7KyG
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Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public.
LocationLondon
About The Job
Job summary
Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live?
Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.
Citizens are at the heart of DLUHC’s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Officer, based in London to handle enquiries from Parliamentarians and stakeholders, and draft replies that will be sent on behalf of the Secretary of State. We have ambitions to become the best-performing and most innovative correspondence team in Government.
The successful candidate will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. This will require rapid commissioning of information from policy teams and fast, tightly drafted replies. The ideal candidate will pride themselves on their writing and case management capabilities: an interest in policy development, as well as accuracy and organisation are all useful qualities. A role in correspondence is an excellent base for developing detailed knowledge of the Department’s work, and for personal development and career progression.
Job Description
Responsibilities will include:
- Drafting replies to correspondence from Parliamentarians and stakeholders
- Managing and prioritising casework so that replies to correspondence are sent within 20 working days
- Ensuring that casework is accurately logged, processed, and tracked via our casework management systems
Person specification
Successful candidates will be:
- Confident writers with a keen eye for detail; able to strike the right tone depending on subject matter and respondent
- Proactive and able to manage their time effectively
- Able to manage multiple competing priorities
- Interested in policy developments across Government, current affairs and how Parliament works
- Confident about building positive working relationships with a wide range of teams
- Experienced users of Office365, and willing to learn how to use our case management systems
Benefits
Alongside your salary of £29,691, Department for Levelling Up, Housing and Communities contributes £7,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of our pre-employment checking process we will be using your CV to confirm your job history. Please note that by providing us with your CV you are consenting to us using the information enclosed as part of the checking process.
Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).
At application stage you will be asked to upload a CV document. Unless stated otherwise in the advert, your CV will not form part of the assessment but will be used for information purposes and only shared with the panel at interview stage.
Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions, for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.
Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
When writing your application, remember:
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!)
At sift, we will be assessing
Behaviour 1 (lead behaviour) - Managing a Quality Service
Behaviour 2 - Delivering at pace
Experience 1 - Please outline the skills and experience you would bring to this role?
Experience 2 - Please outline your motivation for applying for an operational delivery focussed role?
There is a 250 word limit per question.
In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will be of a blended nature consisting of the following success profiles elements:
Behaviour – Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience/Ability - Candidates invited to interview will be expected to complete a written exercise, details of which will be sent on invitation to interview
Strength - The strength based questions will require natural responses from the candidates.
In the full campaign we will test the below Success Profile Elements:
Behaviours: Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience: Yes
Strengths: Yes
We do not consider direct CV applications to our Recruitment mailbox – you must apply for this role via the application link on Civil Service Jobs
Please not
Location
London
About The Job
Job summary
Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live?
Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.
Citizens are at the heart of DLUHC’s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Officer, based in London to handle enquiries from Parliamentarians and stakeholders, and draft replies that will be sent on behalf of the Secretary of State. We have ambitions to become the best-performing and most innovative correspondence team in Government.
The successful candidate will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. This will require rapid commissioning of information from policy teams and fast, tightly drafted replies. The ideal candidate will pride themselves on their writing and case management capabilities: an interest in policy development, as well as accuracy and organisation are all useful qualities. A role in correspondence is an excellent base for developing detailed knowledge of the Department’s work, and for personal development and career progression.
Job Description
Responsibilities will include:
Person specification
Successful candidates will be:
Benefits
Alongside your salary of £29,691, Department for Levelling Up, Housing and Communities contributes £7,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Things you need to know
Selection process details
As part of our pre-employment checking process we will be using your CV to confirm your job history. Please note that by providing us with your CV you are consenting to us using the information enclosed as part of the checking process.
Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).
At application stage you will be asked to upload a CV document. Unless stated otherwise in the advert, your CV will not form part of the assessment but will be used for information purposes and only shared with the panel at interview stage.
Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions, for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.
Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
When writing your application, remember:
At sift, we will be assessing
Behaviour 1 (lead behaviour) - Managing a Quality Service
Behaviour 2 - Delivering at pace
Experience 1 - Please outline the skills and experience you would bring to this role?
Experience 2 - Please outline your motivation for applying for an operational delivery focussed role?
There is a 250 word limit per question.
In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will be of a blended nature consisting of the following success profiles elements:
Behaviour – Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience/Ability - Candidates invited to interview will be expected to complete a written exercise, details of which will be sent on invitation to interview
Strength - The strength based questions will require natural responses from the candidates.
In the full campaign we will test the below Success Profile Elements:
Behaviours: Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience: Yes
Strengths: Yes
We do not consider direct CV applications to our Recruitment mailbox – you must apply for this role via the application link on Civil Service Jobs
Please not
London
About The Job
Job summary
Would you like to be part of a busy team, working on the issues that people care about most: housing, spreading opportunity around the country and creating communities where we are proud to live?
Do you want to be at the heart of a Government department, writing on behalf of Ministers as part of our conversation with the public? If so, we can offer you an exciting opportunity to join the fast-paced and welcoming correspondence team at the Department for Levelling Up, Housing and Communities.
Citizens are at the heart of DLUHC’s agenda, which attracts strong interest from across Parliament, the corporate and third sector and the public. We are looking for one Correspondence Officer, based in London to handle enquiries from Parliamentarians and stakeholders, and draft replies that will be sent on behalf of the Secretary of State. We have ambitions to become the best-performing and most innovative correspondence team in Government.
The successful candidate will play a vital role in helping us achieve our target of responding to more than 80% of correspondence within 20 working days. This will require rapid commissioning of information from policy teams and fast, tightly drafted replies. The ideal candidate will pride themselves on their writing and case management capabilities: an interest in policy development, as well as accuracy and organisation are all useful qualities. A role in correspondence is an excellent base for developing detailed knowledge of the Department’s work, and for personal development and career progression.
Job Description
Responsibilities will include:
- Drafting replies to correspondence from Parliamentarians and stakeholders
- Managing and prioritising casework so that replies to correspondence are sent within 20 working days
- Ensuring that casework is accurately logged, processed, and tracked via our casework management systems
Person specification
Successful candidates will be:
- Confident writers with a keen eye for detail; able to strike the right tone depending on subject matter and respondent
- Proactive and able to manage their time effectively
- Able to manage multiple competing priorities
- Interested in policy developments across Government, current affairs and how Parliament works
- Confident about building positive working relationships with a wide range of teams
- Experienced users of Office365, and willing to learn how to use our case management systems
Benefits
Alongside your salary of £29,691, Department for Levelling Up, Housing and Communities contributes £7,145 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of our pre-employment checking process we will be using your CV to confirm your job history. Please note that by providing us with your CV you are consenting to us using the information enclosed as part of the checking process.
Our application system is designed to remove as much bias as possible from the recruitment system – this means that a hiring manager does not know your name, your details, see your whole application in one go (or have your CV at review stage unless stated otherwise).
At application stage you will be asked to upload a CV document. Unless stated otherwise in the advert, your CV will not form part of the assessment but will be used for information purposes and only shared with the panel at interview stage.
Your answers are randomised and chunked up. This means that each assessor views sets of responses to questions, for example all candidates’ responses to ‘Seeing the Big Picture’ rather than seeing a candidate’s full application. The science behind this is that recruitment can be subject to ordering and fatigue effects and we want to reduce this as much as possible.
Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
When writing your application, remember:
- The assessor won’t be reading your answers sequentially.
- Do not assume that the same assessors will have read all of your answers.
- If talking about something in your first answer, make sure that you write the second answer as if you had not written the first (and so on!)
At sift, we will be assessing
Behaviour 1 (lead behaviour) - Managing a Quality Service
Behaviour 2 - Delivering at pace
Experience 1 - Please outline the skills and experience you would bring to this role?
Experience 2 - Please outline your motivation for applying for an operational delivery focussed role?
There is a 250 word limit per question.
In the event that we receive a large number of applications, we may conduct an initial sift using the lead behaviour listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will be of a blended nature consisting of the following success profiles elements:
Behaviour – Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience/Ability - Candidates invited to interview will be expected to complete a written exercise, details of which will be sent on invitation to interview
Strength - The strength based questions will require natural responses from the candidates.
In the full campaign we will test the below Success Profile Elements:
Behaviours: Managing A Quality Service, Delivering at Pace, Communicating and Influencing
Experience: Yes
Strengths: Yes
We do not consider direct CV applications to our Recruitment mailbox – you must apply for this role via the application link on Civil Service Jobs
Please not
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