Patient Services Advisor/ Administrator inSheffield inSheffield PUBLISHED 30 DEC 2023
Devonshire Green Medical Centre rHH0GHu6
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Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
Devonshire Green & Hanover Medical Centre
www.jobsincare.com/job/jViBz20i are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (1.30pm-6.30pm Mon, 8.30am-1.30pm Tues, 8.30am-1.30pm Wed and 1.30pm-6.30pm Fri).
Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.
We are a forward-thinking practice serving a diverse patient population, our patient list size is 8500 across the two sites. The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.
We hold regular meetings and provide full training.
We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.
This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.
Interested candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at
Key Duties and Tasks
1. Preparing reception, waiting areas and consulting rooms for each surgery session
2. Receiving and routing patients on arrival in a courteous, welcoming and efficient manner
3.Directing patients through care navigation to the most appropriate person/service to help them.
4. Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests
5. Responding to emails
6. Registering new patients
7. Scanning of letters, results and records
8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters
9. Ensuring that the premises are secure at the end of the day
10.Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations
11. Undertaking other reception and administrative duties as may be assigned from time to time.
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity.
Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
Devonshire Green & Hanover Medical Centre
www.jobsincare.com/job/jViBz20i are looking for a Patient Services Advisor/Administrator to join our friendly, supportive two site practice in Sheffield. The role is 20 hours a week (1.30pm-6.30pm Mon, 8.30am-1.30pm Tues, 8.30am-1.30pm Wed and 1.30pm-6.30pm Fri).
Experience in a Primary Care setting and knowledge of SystmOne would be a real advantage.
We are a forward-thinking practice serving a diverse patient population, our patient list size is 8500 across the two sites. The team is made up of clinical and admin staff and we a have a number of wrap around services. We are also active members of the Heeley Plus Primary Care Network.
We hold regular meetings and provide full training.
We are an active training practice with a strong history of delivering post-graduate medical education and we are a research active practice.
This is an exciting opportunity to use your skills and knowledge to make a real difference to our patients and our Practice. Our patient demographic enables the staff to gain a greater understanding of the diverse health needs.
Interested candidates should apply by sending their CV with a covering letter to the Assistant Practice Manager Sarah Denton at
Key Duties and Tasks
1. Preparing reception, waiting areas and consulting rooms for each surgery session
2. Receiving and routing patients on arrival in a courteous, welcoming and efficient manner
3.Directing patients through care navigation to the most appropriate person/service to help them.
4. Answering the telephone promptly and courteously, dealing with general enquiries, explaining surgery procedures, making appointments and receiving prescription requests
5. Responding to emails
6. Registering new patients
7. Scanning of letters, results and records
8. Ensuring that the reception area is left tidy and ready for use by incoming colleagues and passing on information about any unresolved matters
9. Ensuring that the premises are secure at the end of the day
10.Giving support to clinical staff, as required, including occasionally acting as a chaperone in consultations
11. Undertaking other reception and administrative duties as may be assigned from time to time.
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