Medical Receptionist inRotherham inRotherham PUBLISHED 18 DEC 2023

GP Receptionist / Administrator required

24 hours per week to be agreed

Pay dependant on experience

NHS pensions scheme available

We are looking for a GP receptionist to join our friendly practice team based at Greenside Surgery.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

You should enjoy working in a busy and challenging environment. Have good customer service and computer skills. Knowledge of SystmOne and working in a healthcare setting is desirable but not essential.

The ideal person should be confident and dynamic to greet patients and answer telephones in a professional and courteous manner, direct calls, take messages and provide a first-class service to patients of the practice.

Main duties:

Opening and closing the premises

Monitoring the Practice appointments system.

Receiving patients on arrival in a courteous and efficient manner

Courteously deal with all general enquiries, explaining surgery procedures, making new and follow-up appointments over the telephone or with direct patient contact

Care Navigation to signpost patients to receive the best care

Issuing repeat prescriptions, sending electronic prescriptions, also sending tasks with prescription queries to Dr s for action

Receiving messages and liaising with Drs, Nurses, Pharmacists, and other attached staff

Processing and distributing incoming (and outgoing) mail.

Maintain files of administrative information, reports, correspondence, photocopying of medical records as required and insurance documents

To support and assist all members of the practice team, to help provide a well organised office and reception in the practice, making effective use of resources available

To maintain strict confidentiality at all times and be aware of health and safety / fire procedures

To undertake any training necessary to keep up to date with current policies and procedures

Flexible to work extra to cover for holidays, sickness and other absences

Willingness to adopt and contribute to new processes

Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager

This job description is not exhaustive, and you may be asked to perform other duties considered necessary to ensure the practice runs smoothly.

Confidentiality:

In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues

Behaving in a manner which is welcoming to and to the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights

GP Receptionist required Greenside Surgery Rotherham

24 hours per week to be agreed.

Pay dependant on experience

NHS pensions scheme available

We are looking for a GP receptionist to join our busy friendly practice team based at Greenside Surgery. Applicants would ideally have experience of working in a patient or customer service environment; have good telephone and computer skills, flexible covering extra hours as and when required.

To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

We are a training practice with a list size of 5300 patients.

To apply please upload an up to date CV.

Main duties:

Opening and closing the premises

Monitoring the Practice appointments system.

Receiving patients on arrival in a courteous and efficient manner

Courteously deal with all general enquiries, explaining surgery procedures, making new and follow up appointments over the telephone or with direct patient contact

Care Navigation to signpost patients to receive the best care

Issuing repeat prescriptions, sending electronic prescriptions, also sending tasks with prescription queries to Dr s for action

Receiving messages and liaising with Drs, Nurses, Pharmacists, and other attached staff