Apprentice Appointment Administrator (Band 2) inSteeton Keighley inSteeton Keighley PUBLISHED 13 DEC 2023
Airedale NHS Foundation Trust rGXP6fJN
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Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.
To ensure all letters to patients/GPs are dispatched correctly and promptly.
To ensure patient correspondence includes all appropriate information leaflets if required.
Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.
Ensure appointment booking lists are marked clearly to the relevant areas.
Data input as required into the Patients System1 record.
Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary
Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.
To assist the Outpatient Appointment Administrators with the running of the Booking Offices, to liaise with appropriate staff to ensure that all appointment bookings are managed appropriately and utilized in accordance with the Trusts Management Guidelines and Policies.
To ensure patient case notes are available for the patient's appointment, as per Trust guidelines.
To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices.
- Adhering to Trust and departmental standards.
- Inputting computer transactions to ensure correct details are recorded.
- Update the patient system1 record.
- Assisting patients with general enquires
- Being aware of the National Cancer Targets (2 week Wait)
- Being aware of the National Waiting Time Targets
To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.
Ensure the electronic patient case notes tracking system is always updated.
Help patients, relatives, and colleagues by dealing with telephone and face to face enquiries in a constructive and sympathetic manner, tact may be required for situations where it is necessary to communicate unwelcome information.
To ensure all letters to patients/GPs are dispatched correctly and promptly.
To ensure patient correspondence includes all appropriate information leaflets if required.
Distribute case notes, clinic lists to appropriate areas, ensuring the notes correspond against the clinic list.
Ensure appointment booking lists are marked clearly to the relevant areas.
Data input as required into the Patients System1 record.
Provide cross cover within the Outpatient Booking Offices as required for planned and unplanned leave as necessary
Undertake any other duties as directed by the Outpatient Appointment Manager or Supervisor for the successful performance of the role.
To assist the Outpatient Appointment Administrators with the running of the Booking Offices, to liaise with appropriate staff to ensure that all appointment bookings are managed appropriately and utilized in accordance with the Trusts Management Guidelines and Policies.
To ensure patient case notes are available for the patient's appointment, as per Trust guidelines.
To provide administrative support relating to the appointment bookings for the Outpatient Appointment Offices.
- Adhering to Trust and departmental standards.
- Inputting computer transactions to ensure correct details are recorded.
- Update the patient system1 record.
- Assisting patients with general enquires
- Being aware of the National Cancer Targets (2 week Wait)
- Being aware of the National Waiting Time Targets
To ensure all necessary medical records where appropriate are obtained both internally and from other providers and prepared for the Outpatient Clinics in accordance with the booking requirements in a timely manner.
Ensure the electronic patient case notes tracking system is always updated.
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