Cardiff Metropolitan University rYWIj4rY
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Assist with the production of communication to students and communications with Schools regarding Unfair Practice, Verifications, Appeals, and Special.
The opportunity This is a key post that will contribute to the ambitions of the University’s Strategic Plan. The role holder will deliver and promote Registry Services, predominantly, within the Appeals and Unfair Practice team at Cardiff Metropolitan by providing quality and customer focused services.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What You’ll Do – Key Duties
- Assist with the production of communication to students and communications with Schools regarding Unfair Practice, Verifications, Appeals, and Special
- Deal with queries and requests for verification of students' qualifications, replacement transcripts and certificates, from both students and external agencies.
- Deal with all other enquiries, correspondence and internal/external communications from both staff and students relating to specific Registry Services
- Take notes at meetings and assist with the writing of reports and minutes.
- Provide assistance to other Registry Services Units when required, such as in respect of examinations, Examining Boards and Degree Ceremonies.
- Provide professional customer service to students, staff and all other Creating a positive impression of Registry Services and contributing to a workplace service culture.
- Finance administration for the department to include processing and tracking purchase orders and payments, administering procurement card spending, ensuring staff have access to current forms and guidance, booking travel arrangements and dealing with HR and payroll admin.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
Our team has a strong reputation across the university for providing high quality and impactful services to both students and staff. We believe our employees are our biggest asset and we see investing in talent as vital to sustainable growth and success. We are therefore committed to improving and developing our colleagues and offer a wide range of personal and professional development opportunities.
We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.
As part of the team’s case work, we work very closely with collaborative partners, providing you with the opportunity to collaborate with industry leaders, helping us to develop the services we support. The team of approximately 7 employees offers these services to all staff and students, both on campus and across the world, so you will play a key role in our customer’s day to day experience. We are proud to have strong team spirit, a drive for innovation, and a desire to deliver a first-class service.
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
The opportunity
This is a key post that will contribute to the ambitions of the University’s Strategic Plan. The role holder will deliver and promote Registry Services, predominantly, within the Appeals and Unfair Practice team at Cardiff Metropolitan by providing quality and customer focused services.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What You’ll Do – Key Duties
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
Our team has a strong reputation across the university for providing high quality and impactful services to both students and staff. We believe our employees are our biggest asset and we see investing in talent as vital to sustainable growth and success. We are therefore committed to improving and developing our colleagues and offer a wide range of personal and professional development opportunities.
We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.
As part of the team’s case work, we work very closely with collaborative partners, providing you with the opportunity to collaborate with industry leaders, helping us to develop the services we support. The team of approximately 7 employees offers these services to all staff and students, both on campus and across the world, so you will play a key role in our customer’s day to day experience. We are proud to have strong team spirit, a drive for innovation, and a desire to deliver a first-class service.
In addition, the University offers highly competitive terms and conditions including:
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
This is a key post that will contribute to the ambitions of the University’s Strategic Plan. The role holder will deliver and promote Registry Services, predominantly, within the Appeals and Unfair Practice team at Cardiff Metropolitan by providing quality and customer focused services.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What You’ll Do – Key Duties
- Assist with the production of communication to students and communications with Schools regarding Unfair Practice, Verifications, Appeals, and Special
- Deal with queries and requests for verification of students' qualifications, replacement transcripts and certificates, from both students and external agencies.
- Deal with all other enquiries, correspondence and internal/external communications from both staff and students relating to specific Registry Services
- Take notes at meetings and assist with the writing of reports and minutes.
- Provide assistance to other Registry Services Units when required, such as in respect of examinations, Examining Boards and Degree Ceremonies.
- Provide professional customer service to students, staff and all other Creating a positive impression of Registry Services and contributing to a workplace service culture.
- Finance administration for the department to include processing and tracking purchase orders and payments, administering procurement card spending, ensuring staff have access to current forms and guidance, booking travel arrangements and dealing with HR and payroll admin.
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times ‘Welsh University of the Year 2021’; in 2021 it became the Times Higher Education ‘UK and Ireland University of the Year 2022’; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
Our team has a strong reputation across the university for providing high quality and impactful services to both students and staff. We believe our employees are our biggest asset and we see investing in talent as vital to sustainable growth and success. We are therefore committed to improving and developing our colleagues and offer a wide range of personal and professional development opportunities.
We are a values-based University. We are proud of our culture and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support each other, we are kind to one another, and we are one team; we are One Cardiff Met. We encourage and embrace inclusion that enables everyone to feel respected and able to perform at their best.
As part of the team’s case work, we work very closely with collaborative partners, providing you with the opportunity to collaborate with industry leaders, helping us to develop the services we support. The team of approximately 7 employees offers these services to all staff and students, both on campus and across the world, so you will play a key role in our customer’s day to day experience. We are proud to have strong team spirit, a drive for innovation, and a desire to deliver a first-class service.
In addition, the University offers highly competitive terms and conditions including:
- Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Flexible and remote working opportunities.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.
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51.483699798583984 -3.168100118637085 Cardiff, Wales, United Kingdom 
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