Senior Staff Nurse - Operations Hub inColchester inColchester PUBLISHED 29 APR 2024

Job summary

St Helena is looking for a Senior Staff Nurse in their Operations Hub.

This position is for 27 hours per week.

You will triage all referrals into the operations hub and allocate appropriate services

You will co ordinate ward visits and assessments of patients and be responsible for the co ordination of the provision of palliative care for the patient and their family.

You will manage admission of the patient to the IPU including pre admission assessment.

Main duties of the job

Support all aspects of the referral system into St Helena, which will include the appropriateness, urgency and level of priority, seeking advice and support as appropriate from the team leader of hospice operations hub CNS

Always ensure new referrals are assessed according to St Helena's policies, procedures and standards

About us

Here at StHelena, we believe that everyone living with an incurable illness has the rightto live and die with choice, compassion and dignity. Families deserve to becared for and anyone coping with loss should be supported through their grief.

Our vision isto create a community where everyone knows that as the end of their story drawsnear, they will be cared for and die where they choose to be; where loved oneshave the opportunity to make the most of life together, surrounded by peoplewho care and support one another.

Since weopened in 1985, this belief drives us to provide the best end of life care andbereavement support to everyone in north east Essex, not just today but foryears to come.

Job description

Job responsibilities


Triage all referrals into the operations hub and allocate to appropriate service.



Hospice Operations Hub senior RN is responsible for the co-ordination of the referrals to the Virtual ward service.



Co-ordinate Virtual ward visits and assessments of patients.



Responsible for the coordination of the provision of palliative care for the patient, their family, and friends during their stay in the IPU.



Manage and coordinate admission of patient to IPU including pre-admission assessment.



Attend daily SPCMDT



Act as the daily Chair for Board Round



Attend Weekly hospital MDT



Develop and maintain systems and pathways for all patient discharges from the hospice working with the whole multi-disciplinary team.



Communicate with the appropriate care providers and complete necessary documentation to facilitate discharge needs.



Work as a member of the nursing team, providing high standards of specialist palliative care to patients and their relatives, providing a role model to other members of the team.



Provide 7 day cover, Senior RNs expected to cover all elements of the role.



DUTIES & RESPONSIBILITIES



To support with all aspects of the referral system into St Helena, which will include the appropriateness, urgency and level of priority seeking advice and support as appropriate from the team leader or hospice operations hub CNS.



Always ensure new referrals to the service are assessed according to St Helenas policies, procedures, and standards.



Make telephone contact with referrers regarding referrals received, clarify information received and provide information regarding the outcome of the referral.



Make telephone assessment of patients and families, prioritizing the urgency of the referral; identify any interim help required and coordinating the proposed plan.



If patients meet St Helena referral criteria, refer patients/ families to the most appropriate MDT or professional service of St Helena for ongoing assessment and care. Ensuring the service receiving the referral has the relevant information they need.



If a referral does not meet St Helena criteria and is therefore declined. Ensure the referrer is made aware and signpost to other external agencies where possible.



Coordinate the referrals for VW allocating the appropriate care for individual patients.



Take responsibility for accurate assessments of patients and families on Virtual Ward and provide ongoing plans of care for St Helena staff and other healthcare providers



For Virtual ward HCAs be a clinical resource.



For the hospice MDT Assess the patient, families and carers needs prior to admission in conjunction with the referring professional.



Manage admission process liaising with external agencies eg GPs, community nurses, hospital and patient transport.



Conduct patient admission complete relevant documentation on SystmOne and handover to the nursing team.



Coordinate admissions and discharges into the hospice for patients and families during their hospice admission to ensure care needs are met.



Complete where necessary the correct Continuing Health Care funding/Social Service referral applications



Act as advocate; safeguarding the patients/families rights, interests, abilities and aptitudes encouraging empowerment and informed choice.



Act as link between the patient, their family and friends and other disciplines involved in their care.



Ensure discharge information is updated and communicated to Hospice MDT team via system one recording and discharge information folder.



Communicate with community key workers on a regular basis to ensure they are kept informed of care planning to include discharge date.



Facilitate meetings as required with patients and their families, including other agency professionals to discuss discharge planning.



Liaise with pharmacy and medical team to ensure timely medication and discharge summary in place prior to discharge.



Ensure patient has relevant contact details for SinglePoint, CNS and community Team on discharge (Yellow folder)



Ensure MCCR is reviewed and updated as necessary.



Contact patient post discharge to follow up and identify any unmet needs and refer on to appropriate personnel.



Act as role model to RNs and manage rotating Hospice MDT and Hospice In the Home MDT team member.



Ensure accurate written and electronic patient records are maintained in line with confidentiality, data protection and other statutory regulations and requirements



Guidance and duties of responsibilities are liable to change to meet the service needs and this is not an exhaustive list.



GENERAL - PERSON SPECIFICATION



ATTIRIBUTEESSENTIAL



QualificationsRegistered Nurse



Evidence of further palliative care education



Degree in relevant subject



1st Degree Palliative Care



Clinical Supervision qualification



Teaching qualification



Advanced Communication Skills Training



Experience



Minimum three years experience in palliative care.Experience of working in the community



Experience of working in Oncology.



Experience of working with people with mental health needs



Experience of working with people with sensory and learning disabilities



Skills & KnowledgeKnowledge of common end of life symptom management.



knowledge and understanding of issues affecting vulnerable people and child protection



Ability to recognise and respond to potential distress in individuals and to manage crisis situations.



Knowledge of End of Life care tools and the My Care Choices Register.



Full Driving Licence (and access to a vehicle)Understanding of the interface between community and acute settings



An awareness of St Helena as an organisation and the services it provides



CommunicationSensitive communication skills with patients with a life-limiting condition and their families/ carers



Excellent written and oral communication skills.



Good IT skillsSkills in communicating with people with specific communication needs including learning disabilities and sensory disabilities



Qualities



Ability to work autonomously and as part of a team



Ability to use own initiative



Flexible approach to work and shift system.



Role model who can influence, motivate and encourage others



Positive, self-motivated and committed to achieving results and solving problems


Job description
Job responsibilities


Triage all referrals into the operations hub and allocate to appropriate service.



Hospice Operations Hub senior RN is responsible for the co-ordination of the referrals to the Virtual ward service.



Co-ordinate Virtual ward visits and assessments of patients.



Responsible for the coordination of the provision of palliative care for the patient, their family, and friends during their stay in the IPU.



Manage and coordinate admission of patient to IPU including pre-admission assessment.



Attend daily SPCMDT



Act as the daily Chair for Board Round



Attend Weekly hospital MDT



Develop and maintain systems and pathways for all patient discharges from the hospice working with the whole multi-disciplinary team.



Communicate with the appropriate care providers and complete necessary documentation to facilitate discharge needs.



Work as a member of the nursing team, providing high standards of specialist palliative care to patients and their relatives, providing a role model to other members of the team.



Provide 7 day cover, Senior RNs expected to cover all elements of the role.



DUTIES & RESPONSIBILITIES



To support with all aspects of the referral system into St Helena, which will include the appropriateness, urgency and level of priority seeking advice and support as appropriate from the team leader or hospice operations hub CNS.



Always ensure new referrals to the service are assessed according to St Helenas policies, procedures, and standards.



Make telephone contact with referrers regarding referrals received, clarify information received and provide information regarding the outcome of the referral.



Make telephone assessment of patients and families, prioritizing the urgency of the referral; identify any interim help required and coordinating the proposed plan.



If patients meet St Helena referral criteria, refer patients/ families to the most appropriate MDT or professional service of St Helena for ongoing assessment and care. Ensuring the service receiving the referral has the relevant information they need.



If a referral does not meet St Helena criteria and is therefore declined. Ensure the referrer is made aware and signpost to other external agencies where possible.



Coordinate the referrals for VW allocating the appropriate care for individual patients.



Take responsibility for accurate assessments of patients and families on Virtual Ward and provide ongoing plans of care for St Helena staff and other healthcare providers



For Virtual ward HCAs be a clinical resource.



For the hospice MDT Assess the patient, families and carers needs prior to admission in conjunction with the referring professional.



Manage admission process liaising with external agencies eg GPs, community nurses, hospital and patient transport.



Conduct patient admission complete relevant documentation on SystmOne and handover to the nursing team.



Coordinate admissions and discharges into the hospice for patients and families during their hospice admission to ensure care needs are met.



Complete where necessary the correct Continuing Health Care funding/Social Service referral applications



Act as advocate; safeguarding the patients/families rights, interests, abilities and aptitudes encouraging empowerment and informed choice.



Act as link between the patient, their family and friends and other disciplines involved in their care.



Ensure discharge information is updated and communicated to Hospice MDT team via system one recording and discharge information folder.



Communicate with community key workers on a regular basis to ensure they are kept informed of care planning to include discharge date.



Facilitate meetings as required with patients and their families, including other agency professionals to discuss discharge planning.



Liaise with pharmacy and medical team to ensure timely medication and discharge summary in place prior to discharge.



Ensure patient has relevant contact details for SinglePoint, CNS and community Team on discharge (Yellow folder)



Ensure MCCR is reviewed and updated as necessary.



Contact patient post discharge to follow up and identify any unmet needs and refer on to appropriate personnel.



Act as role model to RNs and manage rotating Hospice MDT and Hospice In the Home MDT team member.



Ensure accurate written and electronic patient records are maintained in line with confidentiality, data protection and other statutory regulations and requirements



Guidance and duties of responsibilities are liable to change to meet the service needs and this is not an exhaustive list.



GENERAL - PERSON SPECIFICATION



ATTIRIBUTEESSENTIAL



QualificationsRegistered Nurse



Evidence of further palliative care education



Degree in relevant subject



1st Degree Palliative Care



Clinical Supervision qualification



Teaching qualification



Advanced Communication Skills Training



Experience



Minimum three years experience in palliative care.Experience of working in the community



Experience of working in Oncology.



Experience of working with people with mental health needs



Experience of working with people with sensory and learning disabilities



Skills & KnowledgeKnowledge of common end of life symptom management.



knowledge and understanding of issues affecting vulnerable people and child protection



Ability to recognise and respond to potential distress in individuals and to manage crisis situations.



Knowledge of End of Life care tools and the My Care Choices Register.



Full Driving Licence (and access to a vehicle)Understanding of the interface between community and acute settings



An awareness of St Helena as an organisation and the services it provides



CommunicationSensitive communication skills with patients with a life-limiting condition and their families/ carers



Excellent written and oral communication skills.



Good IT skillsSkills in communicating with people with specific communication needs including learning disabilities and sensory disabilities



Qualities



Ability to work autonomously and as part of a team



Ability to use own initiative



Flexible approach to work and shift system.



Role model who can influence, motivate and encourage others



Positive, self-motivated and committed to achieving results and solving problems


Person Specification

Experience

Essential

• Minimum three years experience in palliative care.

Desirable

• Experience of working in the community
• Experience of working in Oncology.
• Experience of working with people with mental health needs
• Experience of working with people with sensory and learning disabilities

Qualifications

Essential

• Registered Nurse
• Knowledge of common end of life symptom management

Desirable

• Evidence of further palliative care education
• Degree in relevant subject
• 1st Degree Palliative Care
• Clinical Supervision qualification
• Teaching qualification
• Advanced Communication Skills Training

Skills and Knowledge

Essential

• Knowledge of common end of life symptom management.
• knowledge and understanding of issues affecting vulnerable people and child protection
• Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
• Knowledge of End of Life care tools and the My Care Choices Register.
• Full Driving Licence (and access to a vehicle)

Desirable

• Understanding of the interface between community and acute settings
• An awareness of St Helena as an organisation and the services it provides

Person Specification
Experience

Essential

• Minimum three years experience in palliative care.

Desirable

• Experience of working in the community
• Experience of working in Oncology.
• Experience of working with people with mental health needs
• Experience of working with people with sensory and learning disabilities

Qualifications

Essential

• Registered Nurse
• Knowledge of common end of life symptom management

Desirable

• Evidence of further palliative care education
• Degree in relevant subject
• 1st Degree Palliative Care
• Clinical Supervision qualification
• Teaching qualification
• Advanced Communication Skills Training

Skills and Knowledge

Essential

• Knowledge of common end of life symptom management.
• knowledge and understanding of issues affecting vulnerable people and child protection
• Ability to recognise and respond to potential distress in individuals and to manage crisis situations.
• Knowledge of End of Life care tools and the My Care Choices Register.
• Full Driving Licence (and access to a vehicle)

Desirable

• Understanding of the interface between community and acute settings
• An awareness of St Helena as an organisation and the services it provides

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration

Applicants must have current UK professional registration. For further information please see

Additional information
UK Registration

Applicants must have current UK professional registration. For further information please see

Employer details

Employer name

St Helena Hospice
Address

Myland Hall

Barncroft Close

Colchester

Essex

CO4 9JU

Employer's website