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Clerical / administration experience, including as a clinic co-ordinator.
Job summaryThe post holder will work within University Hospitals Bristol for the SW Cleft Service Team and be responsible for overseeing the organisation and smooth running of outpatient activity for the service in Bristol, Gloucester, Exeter, Plymouth and Truro. The role of Senior Outpatients Clinic Co-ordinator is to serve as a contact for patients accessing our service. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times. The post holder will work closely with Consultants in the management of their Outpatient lists, therefore requires a good ability to build strong working relationships. The role is for 22.5 hours per week, ideally over 3 days.
Main duties of the job
Communication:
o To support the triaging of referrals by liaising with key clinical staffo Manage patient communications via telephone and through Trust systems to create letters, emails and text reminderso To act as a point of contact for queries from clinical and non-clinical staffo Liaise with clinical and non-clinical teams across the Trust via telephone and email
Patient Care:
o To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
o Oversee clinic schedule and assist colleagues in annual clinic planning and ensuring adequate resource is assigned. Eg rooms/staff/radiology/nursing.o Implement the policy for patients who do not attend (DNA) their appointment.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Experience of using a patient administration system
- Experience of dealing with the public, both on the telephone and in person
- Clerical / administration experience, including as a clinic co-ordinator
- Line management experience
- Previous NHS experience
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and administration level 3 NVQ or equivalent experience
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Effective and polite manner with dealing with people
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
Knowledge and Experience
Essential
- Experience of using a patient administration system
- Experience of dealing with the public, both on the telephone and in person
- Clerical / administration experience, including as a clinic co-ordinator
- Line management experience
- Previous NHS experience
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and administration level 3 NVQ or equivalent experience
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Effective and polite manner with dealing with people
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
Job summary
The post holder will work within University Hospitals Bristol for the SW Cleft Service Team and be responsible for overseeing the organisation and smooth running of outpatient activity for the service in Bristol, Gloucester, Exeter, Plymouth and Truro. The role of Senior Outpatients Clinic Co-ordinator is to serve as a contact for patients accessing our service. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times. The post holder will work closely with Consultants in the management of their Outpatient lists, therefore requires a good ability to build strong working relationships. The role is for 22.5 hours per week, ideally over 3 days.
Main duties of the job
Communication:
o To support the triaging of referrals by liaising with key clinical staffo Manage patient communications via telephone and through Trust systems to create letters, emails and text reminderso To act as a point of contact for queries from clinical and non-clinical staffo Liaise with clinical and non-clinical teams across the Trust via telephone and email
Patient Care:
o To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
o Oversee clinic schedule and assist colleagues in annual clinic planning and ensuring adequate resource is assigned. Eg rooms/staff/radiology/nursing.o Implement the policy for patients who do not attend (DNA) their appointment.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
Essential
Essential
Essential
Knowledge and Experience
Essential
Essential
Essential
Essential
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
The post holder will work within University Hospitals Bristol for the SW Cleft Service Team and be responsible for overseeing the organisation and smooth running of outpatient activity for the service in Bristol, Gloucester, Exeter, Plymouth and Truro. The role of Senior Outpatients Clinic Co-ordinator is to serve as a contact for patients accessing our service. The role is therefore responsible for setting high standards of patient care by enacting the Trust's values at all times. The post holder will work closely with Consultants in the management of their Outpatient lists, therefore requires a good ability to build strong working relationships. The role is for 22.5 hours per week, ideally over 3 days.
Main duties of the job
Communication:
o To support the triaging of referrals by liaising with key clinical staffo Manage patient communications via telephone and through Trust systems to create letters, emails and text reminderso To act as a point of contact for queries from clinical and non-clinical staffo Liaise with clinical and non-clinical teams across the Trust via telephone and email
Patient Care:
o To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner
Organising and Planning:
o Oversee clinic schedule and assist colleagues in annual clinic planning and ensuring adequate resource is assigned. Eg rooms/staff/radiology/nursing.o Implement the policy for patients who do not attend (DNA) their appointment.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience
Essential
- Experience of using a patient administration system
- Experience of dealing with the public, both on the telephone and in person
- Clerical / administration experience, including as a clinic co-ordinator
- Line management experience
- Previous NHS experience
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and administration level 3 NVQ or equivalent experience
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Effective and polite manner with dealing with people
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
Knowledge and Experience
Essential
- Experience of using a patient administration system
- Experience of dealing with the public, both on the telephone and in person
- Clerical / administration experience, including as a clinic co-ordinator
- Line management experience
- Previous NHS experience
Essential
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and administration level 3 NVQ or equivalent experience
Essential
- Supportive
- Respectful
- Innovative
- Collaborative
Essential
- Effective and polite manner with dealing with people
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently, managing own workload, whilst providing supervision and support to others
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
- Working knowledge of outpatient policies and procedures
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Additional information
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .
From 6 April 2, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .
Employer details
Employer name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Dental Hospital
Lower Maudlin Street
Bristol
BS1 2LY
Employer's website
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