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Admin AssistantinGreater LondoninGreater LondonPUBLISHED TUE 23 JUL 2024

EMPATHYNHS

The Shrewsbury and Telford Hospital NHS TrustFollow The Shrewsbury and Telford Hospital NHS Trust

The post holder will provide an effective administration support service providing excellent communication skills and good customer care.

Working within a small friendly team , overseen by the pre assessment manager to deliver an excellent service for patients awaiting elective surgery.

Please note this post will be required to work across both Shrewsbury and Telford sites.

  • Working in close liaison with consultants, theatre bookings and medical secretary’s to ensure pre-assessment administration is undertaken in a timely manner.
  • The post holder will liaise with patients and GP’s to ensure all relevant results of tests are returned to the department within set time frames.
  • Ensure all information data is kept secure and is correctly recorded in the appropriate area
  • Ensure all incoming enquiries are handled promptly and are managed appropriately.
  • Prepare all patient records and any administrative requirements in relation to pre-assessment clinics and in-patient records
  • Maintain a good knowledge of available patient services, bookings and billing processes to ensure patient enquiries are dealt with in a timely manner.
  • Undertake a wide range of work procedures using complex or sensitive information.
  • Liaise with the Senior Sister and nursing staff within the clinical areas regarding any significant issues that may impact on the efficient running of the department.

Partnering - working effectively together with patients, families, colleagues, the local health and care system, universities and other stakeholders and through our improvement alliance.

Ambitious - setting and achieving high standards for ourselves personally and for the care we deliver, both today and in the future. Embracing innovation to continuously improve the quality and sustainability of our services.

Caring - showing compassion, respect and empathy for our patients, families and each other, caring about the difference we make for our community.

Trusted - open, transparent and reliable, continuously learning, doing our best to consistently deliver excellent care for our communities.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for an Admin Assistant:
To work as an Admin Assistant in the UK, you should possess a variety of skills and qualities. Here are the key skills typically required for this role:
1. Organizational Skills: Ability to manage multiple tasks and prioritize effectively, ensuring that deadlines are met.
2. Communication Skills: Strong verbal and written communication skills for interacting with colleagues, clients, and other stakeholders.
3. IT Proficiency: Familiarity with computer systems and software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and possibly industry-specific software.
4. Attention to Detail: Accuracy in completing tasks, such as data entry and document format, is crucial.
5. Time Management: Ability to manage one’s time effectively and handle administrative tasks promptly.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions quickly.
7. Customer Service Skills: Providing a friendly and efficient service to clients or colleagues when required.
8. Teamwork: Ability to work effectively as part of a team and contribute positively to the workplace.
9. Flexibility and Adaptability: Willingness to learn new skills and adapt to changing priorities and tasks.
10. Basic Financial Understanding: Knowledge of basic accounting procedures might be beneficial, depending on the role.
11. Confidentiality: Maintaining confidentiality and handling sensitive information appropriately is often essential.
12. Initiative: Being proactive in identifying tasks that need to be completed without being prompted.
 


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