Care Coordinator inBristol inBristol PUBLISHED 10 SEP 2024

Xyla (part of Acacium Group)




Bristol, BS13 8BX (2 days Homebased after training)



Permanent, Full Time



Monday - Sunday between 7am - 9pm (early/mid/late shift pattern)




(every other weekend
with 2 days off midweek /

Rota basis - 6 weeks notice)



Including option for 9 day working fortnight!!



£25,000 per annum + up to 5% annual bonus



Unlock Your Potential


Join our team as a Care Coordinator, where you'll work alongside dedicated colleagues to support our clients and healthcare workers. We're looking for candidates who can expertly manage a heavy workload while maintaining a high standard of service. Your role will involve leveraging your knowledge, experience and adaptability, utilising excellent telephone skills, and employing a business-focused approach to drive team growth. If you're a problem-solver with a commitment to excellence, we want to hear from you!

Xyla, part of Acacium Group, is an integrated healthcare solution that improves people’s lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.

Our community services team leverage short-term, long-term and lifetime solutions to quickly adapt to the changing needs of healthcare systems. As a CQC-registered healthcare organisation, working in partnership with integrated care systems and other NHS organisations, we deliver exceptional elective care outside of hospital.


Every day you will...

• Take inbound/make outbound calls to workers in order to book them into shifts in the various community settings, ensuring their skillset matches the shift requirements.
• Be proactive and responsive in terms query resolution and delivering high levels of customer service whilst reporting and escalate all incidents in order to mitigate risk and ensure timely resolution
• Communicate to a high standard both verbally and written with key stake holders such as Clinical Leads, Managers and the wider team establishing and maintaining relationships
• Establish relationships with workers and clients in order to promote our online ordering and booking platform to clients and workers which will help drive additional demand, promote nurse availability and enhance client relationships and our growth.
  
  

What's in it for you?



Benefits


We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:

• Unrivalled career opportunities that come from being part of a global group made up of over 20 healthcare, staffing and life sciences businesses
• Learning & development opportunities tailored to your role as well as fully funded qualifications
• Gym flex- discounted gym memberships, UK-wide
• Events and incentives including regular team away days
• Rewards portal offering discounts on shops, restaurants, bars and cinemas
• Rewards and recognition programme awarding monthly vouchers to nominated employees
• Free flu vaccinations
• Cycle to work scheme
• Aviva Pension Scheme matched up to 5%
• Flexible working with opportunities to work from home with the flexibility of a 9 day fortnight
• Life assurance, critical illness cover and private medical insurance
• Optional charity involvement with two paid volunteering days a year
  
  

Join us and make a difference!


If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK’s largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people’s lives!


To thrive in this role, you must...

• have exceptional written and verbal communication skills to deliver memorable top class customer service for our clients
• previous experience in administration, customer service or a healthcare setting
• thrive under pressure by proactively managing tasks, prioritising effectively in order to deliver on meeting strict deadlines and KPIS
• have good team working skills and the ability to work under minimal supervision whilst being able to prioritise and organise your workload.
• showcase a positive and engaging manner with the ability to solve problems effectively.
  
  

Our Inclusion Commitment


We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

#INDENT2022