Complaints and Feedback Service Administrator inAberdeen inAberdeen PUBLISHED 15 JUN 2024

NHS Grampian’s Complaints and Feedback Team is looking for a well-motivated, organised individual with excellent interpersonal skills to join our team as Complaints & Feedback Administrator. We are looking for someone with meticulous attention to detail, excellent communication, organisation and IT skills, and the ability to prioritise, multi-task and problem solve in a fast-paced and busy environment.

The post holder will often be the first point of contact for complainants who may be distressed or upset; so empathy, discretion and tact are key attributes. The successful candidate will have a methodical approach to work and be able to work independently as well as in a team whilst remaining calm under pressure.

Duties will include logging, acknowledging and closing complaints contacts, answering telephone calls and emails, maintaining databases and spreadsheets and liaising with staff across the organisation.

This post is for 15 hours per week, to be worked as 5 hour shifts over three days.


Interviews will be held on Thursday 18 July at Summerfield House.


NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.


Additional Information For Candidates


You should apply for this post by completing the application process on Jobtrain.

DO NOT upload a CV as this will not be used for short listing purposes.

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Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Grampian.

NHS Grampian forms one of the fourteen regional health boards of NHS Scotland and is responsible for providing health and social care services to a population of over 500,000 people living in Aberdeen, Aberdeenshire and Moray.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.