Cleaner inManchester inManchester PUBLISHED 24 JUN 2024
ABM UK r6wQJhG
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Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate.
Job Title: Cleaner / Customer Care AgentLocation: Manchester Airport
Reporting To: Supervisor / Operations Manager
Rate: £11.50 / Hour
Shifts / Hours: 20 hours per week (4 on 4 off roster pattern), 5 hours 45 minutes per shift
Purpose:
We are looking for 2 X Cleaners to carry out cleaning and deep cleans when necessary, of the ABM crew rooms and communal areas.
Furthermore, the successful applicant will be expected to carry out the role of a Customer Care Agent (CCA) within our PRM contract, this will be dependent on operational demand. The purpose of the CCA role is to assist passengers requiring special assistance throughout their airport journey
Key Responsibilities:
Cleaning:
- To carry out cleaning duties and responsibilities to a high standard as delegated by the Management Team
- To adhere to cleaning protocol and procedures
- Adherence to the health and safety regulations
Customer Care:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team, recording any additional passengers
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
- Use equipment safely and professionally
- Provide manual lifting assistance as required
- Record progress of the passenger using the Personal Digital Assistant issued
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
- Provide legendary service to all passengers
- Wear uniform correctly
Requirements
- Previous work experience as a cleaner an advantage
- Knowledge of cleaning chemicals and supplies
- Understanding Health and Safety regulations
- Used to working as part of a team
- Works well under pressure
- Due to the hours of working, all applicants must be over 18 years of age
- All applicants must have the right to work in the UK with documentation to support this. Must undertake a CTC (Counter Terrorist Check) and CRC (Criminal Record Check) also provide us with 5-year checkable referencing history
- Carry out any reasonable task requested
The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.jobsincare.com/job/jZOBE5gf are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Job Title: Cleaner / Customer Care Agent
Location: Manchester Airport
Reporting To: Supervisor / Operations Manager
Rate: £11.50 / Hour
Shifts / Hours: 20 hours per week (4 on 4 off roster pattern), 5 hours 45 minutes per shift
Purpose:
We are looking for 2 X Cleaners to carry out cleaning and deep cleans when necessary, of the ABM crew rooms and communal areas.
Furthermore, the successful applicant will be expected to carry out the role of a Customer Care Agent (CCA) within our PRM contract, this will be dependent on operational demand. The purpose of the CCA role is to assist passengers requiring special assistance throughout their airport journey
Key Responsibilities:
Cleaning:
Customer Care:
Requirements
The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.
Benefits
We're proud to offer a great range of benefits including:
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.jobsincare.com/job/jZOBE5gf are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Location: Manchester Airport
Reporting To: Supervisor / Operations Manager
Rate: £11.50 / Hour
Shifts / Hours: 20 hours per week (4 on 4 off roster pattern), 5 hours 45 minutes per shift
Purpose:
We are looking for 2 X Cleaners to carry out cleaning and deep cleans when necessary, of the ABM crew rooms and communal areas.
Furthermore, the successful applicant will be expected to carry out the role of a Customer Care Agent (CCA) within our PRM contract, this will be dependent on operational demand. The purpose of the CCA role is to assist passengers requiring special assistance throughout their airport journey
Key Responsibilities:
Cleaning:
- To carry out cleaning duties and responsibilities to a high standard as delegated by the Management Team
- To adhere to cleaning protocol and procedures
- Adherence to the health and safety regulations
Customer Care:
- Collect passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
- Ensure wheelchairs are replenished and well distributed throughout the terminals and storage points
- Collect arriving passengers from the aircraft, take them through immigration, passport control and onwards to the baggage hall to identify their baggage. Assist the passengers through HM customs into the arrivals hall and with any onwards travel needs
- Greet passengers, always ask what assistance is required, explain the process to the passenger and prepare them for airport procedures
- Assist passengers that are transferring flights
- Communicate to the control and supervisor team, recording any additional passengers
- During delays or disruption liaise with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date
- Use equipment safely and professionally
- Provide manual lifting assistance as required
- Record progress of the passenger using the Personal Digital Assistant issued
- Be responsible for all Company equipment issued to you on a daily basis
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers)
- Provide legendary service to all passengers
- Wear uniform correctly
Requirements
- Previous work experience as a cleaner an advantage
- Knowledge of cleaning chemicals and supplies
- Understanding Health and Safety regulations
- Used to working as part of a team
- Works well under pressure
- Due to the hours of working, all applicants must be over 18 years of age
- All applicants must have the right to work in the UK with documentation to support this. Must undertake a CTC (Counter Terrorist Check) and CRC (Criminal Record Check) also provide us with 5-year checkable referencing history
- Carry out any reasonable task requested
The police clearance will need to cover the full date range the applicant was in the specific country, furthermore, the police clearance needs to be obtained before the applicant attending any interview with ABM.
Benefits
We're proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access to Lifeworks, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
About Us
ABM is one of the world's largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries - from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we're proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.jobsincare.com/job/jZOBE5gf are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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