£23,795.20 to £24,960 a year Receptionist/ Administrator
FIXEDTERM
Dr Mittal & Partners rfchdzmm
Main Duties
- General front of house reception duties
- Understanding and maximising the use of the clinical system (EMIS Web)
- Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice
- To be willing to be trained and become proficient in the use of the clinical system (EMIS Web).
- To abide by all Health & Safety policies
- To abide by all Practice policies and protocols
Duties & Requirements
- Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms
- To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner
- Be aware of practice policies and procedures for all elements of your role
- Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
- Deal with all patient queries and requests for assistance, efficiently and politely
- Deal with the emergency line for home visits and record all relevant information for the duty doctor
- Be proficient at the repeat prescribing procedures
- Action requests for patient transport as necessary
- Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session.
- Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff
- To ensure that all medical records are accurate and as per practice policies and procedures
- To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records
- To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets
- To organise patient referrals to secondary care using the current electronic system or preferred method
- To abide by all Health and Safety regulations
- To comply with all in-house rules as set out in the Employee Handbook
This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.
We are looking for a dynamic, enthusiastic and flexible individual to join our reception/administration team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team. There is a real opportunity for development and growth for the right candidate with the right attitude.
This is a PCN role where you may be required to cross site work.
- Flexible
- Able to work calmly under pressure
- A good communicator - both oral and written
- Patient with excellent customer service skills
- Can-do attitude
- Willingness to learn
Main Duties
- General front of house reception duties
- Understanding and maximising the use of the clinical system (EMIS Web)
- Dealing with patient medical records in an efficient and confidential manner, acceptable to the Practice
- To be willing to be trained and become proficient in the use of the clinical system (EMIS Web).
- To abide by all Health & Safety policies
- To abide by all Practice policies and protocols
Duties & Requirements
- Reception duties will require the use of a number of skills to ensure efficiency of the appointments system and to allow the monitoring of the flow of patients into the consulting and treatment rooms
- To deal with patients requiring urgent appointments in a way that ensures they are seen in a logical and timely manner
- Be aware of practice policies and procedures for all elements of your role
- Advise patients of relevant charges for private work and to accept and deal with payments adhering to the practice policies
- Deal with all patient queries and requests for assistance, efficiently and politely
- Deal with the emergency line for home visits and record all relevant information for the duty doctor
- Be proficient at the repeat prescribing procedures
- Action requests for patient transport as necessary
- Ensure reception, waiting room and consulting rooms are kept clean and tidy after each surgery session.
- Become familiar with all routine aspects of the clinical computer system and be willing to enter data, as instructed by senior staff
- To ensure that all medical records are accurate and as per practice policies and procedures
- To ensure that correspondence, reports, results etc are filed correctly, accurately and in a confidential manner, either electronically or paper records
- To assist, when requested, in arranging appointments for patients who are recalled to the practice for regular health checks and reviews to meet our practice targets
- To organise patient referrals to secondary care using the current electronic system or preferred method
- To abide by all Health and Safety regulations
- To comply with all in-house rules as set out in the Employee Handbook
This job description is not exhaustive and you will be expected to participate in additional duties that are reasonably within the remit of such a post. Due to the nature of the work and the ever-changing demands of General Practice, you are required to be flexible regards the hours worked, as and when requested by your Line Manager or the Senior Management Team.
We are looking for a dynamic, enthusiastic and flexible individual to join our reception/administration team. As well as being the point of contact for patients when booking appointments, you will also be responsible for handling queries and liaising with our clinical team. There is a real opportunity for development and growth for the right candidate with the right attitude.
This is a PCN role where you may be required to cross site work.
- Flexible
- Able to work calmly under pressure
- A good communicator - both oral and written
- Patient with excellent customer service skills
- Can-do attitude
- Willingness to learn
More information related to this job opportunity, from jobsincare:
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Useful skills for a GP Receptionist / Administrator:
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Working as a GP receptionist or administrator in the UK requires a combination of technical, interpersonal, and organisational skills. Here are some key skills that are often necessary for the role:
1. Communication Skills
- Verbal Communication: Ability to clearly convey information to patients and healthcare professionals.
- Written Communication: Proficiency in writing emails, letters, and other correspondence.
2. Interpersonal Skills
- Empathy and Patience: Understanding patient needs and showing patience, especially with distressed or confused patients.
- Teamwork: Collaborating effectively with other staff members, including doctors, nurses, and administrative staff.
3. Organisational Skills
- Time Management: Ability to manage multiple tasks efficiently and prioritise duties.
- Attention to Detail: Ensuring accurate patient information and appointment scheduling.
4. IT Skills
- Computer Proficiency: Familiarity with practice management software and general computer use for document processing and database management.
- Data Entry: Skills in accurately entering patient details and medical records.
5. Customer Service Skills
- Patient Interaction: Handling patient inquiries, managing appointments, and addressing complaints effectively.
- Professionalism: Maintaining a friendly yet professional demeanor at all times.
6. Knowledge of Healthcare Systems
- Understanding of Medical Terminology: Basic knowledge of medical terms to facilitate communication with healthcare providers and patients.
- Familiarity with NHS Procedures: Awareness of how the NHS operates, including appointment booking systems and patient confidentiality.
7. Problem-Solving Skills
- Conflict Resolution: Ability to handle difficult situations calmly and effectively.
- Adaptability: Flexibility to adjust to changing circumstances and priorities in a busy medical environment.
8. Confidentiality and Compliance
- Understanding of Data Protection: Knowledge of policies related to confidentiality and the handling of patient information (such as GDPR).
- Patient Rights Awareness: Understanding patients' rights in a healthcare setting.
9. Multitasking
- Handling Multiple Tasks: Ability to juggle phone calls, patient queries, filing, and other administrative duties simultaneously.
10. Basic Financial Skills
- Understanding of Billing and Payments: If required, knowledge of handling payments, invoicing, and financial transactions within the practice.
Additional Tips:
- Experience: Previous experience in a customer service or administrative role can be advantageous.
- Training: Some practices may offer on-the-job training which can help you get accustomed to specific systems and procedures.
