The Lewisham Care Partnership rtITFCkc
In addition to these primary duties, the Patient Care Navigator will assist with various administrative tasks, including managing queries, performing data entry for patient registrations, and maintaining a tidy reception area. The role may require occasional participation in practice audits and covering staff absences, making it essential for candidates to be adaptable and efficient in a busy healthcare environment. The position offers part-time hours, with a maximum of 37.5 hours per week.
Job Summary
The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients wishes. They will give advice to patients about other services and options available to them
This role will be based in the central call centre of TLCP and at the practices sites for face to face services. Applicants will be expected to work in both settings. The sites are situated within the central Lewisham area
Main duties of the job
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read-code data on Emis Web clinical system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
About us
Job title: Care Navigator
Line manager: Hub Supervisor
Accountable to Senior Manager
Hours per week: Max 37.5 hrs part time from 20 hrs
Primary responsibilities
The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
- Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external agencies
- Enter read-code data on Emis Web clinical system
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- In addition to the primary responsibilities, the Care Navigator may be requested to:
Secondary responsibilities
In addition to the primary responsibilities, the Care Navigator may be requested to:
- Participate in practice audit as directed by the audit lead
- Support administrative staff, providing cover during staff absences
- Scan patient-related documentation and attach scanned documents to patients healthcare records
- Complete opening and closing procedures in accordance with the duty rota
- As required, support Prescription clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
- Order and monitor stationery supplie
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