Patient Services Assistant inOxford inOxford PUBLISHED 12 DEC 2023

£12 to £13.50 an hour  PERMANENT 

The Manor Surgery

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.


Job Title
: Patient Services Assistant


Responsible to
: Patient Services Manager


Accountable to
: Practice Manager


Job Summary:

The postholder will be responsible for completing a variety of tasks contributing to patients care. This includes i.e., registration of new patients, prescriptions enquiries, and bookings of routine/urgent appointments. You will also provide administrative support to the doctors and other healthcare professionals to deliver effective services.


Key Responsibilities:



Duties may be varied from time to time under the direction of the Patient services manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels:

  • Making daily bookings of urgent and routine appointments via AccuRx and telephone.

Carrying out a variety of administration duties including registration of new patients, ordering repeat prescriptions, preparing administrations letters, and allocating lab reports.

  • Responding to tasks sent via Docman and AccuRx.
  • Monitoring and responding to emails received to the generic Practice email account.
  • Communicating and providing clerical support to a variety of staff i.e., GPs, pharmacists, admin, and reception
  • To initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To assist with the gathering of statistics and information when required.
  • To provide cover for members of the administrative team during periods of sickness and annual leave.
  • Covering Reception if required
  • Any other duties as reasonably required by the Patient Services Manager.


Other requirements of the post-holder:




Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.


Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified


Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.


Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources


Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognize peoples needs for alternative methods of communication and respond accordingly.


Contribution to the Implementation of Services

The post-holder will:

  • Apply practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.

This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive.


Person Specification





Specification






Essential




Desirable

Education/Training

Good standard of general education.

Grade C GCSE English and Maths or equivalent qualifications.

Typing qualifications

Experience

Computer Literate and good IT skills

Keyboard skills

Digital Dictation

Working in NHS/General Practice background

Experience of Choose and book system

Experience ofc Docman system

Experience of using the EMIS computer system

Knowledge of Lexacom Dictation system.

Knowledge of Medical terminology

Special Skills/Aptitudes

Good interpersonal and communication skills.

Strong IT skills.

Ability to prioritise workload

Ability to work under pressure.

Team player.

Attention to detail.

Ability to work independently and to demonstrate initiative.

Excellent telephone manner.

Personal Qualities

Flexilble and positive attitude

Discretion


Job Summary:

The post holderwill be responsible for completing a variety of tasks contributing to patients care. This includes i.e., registration of new patients, prescriptions enquiries, and bookings of routine/urgent appointments. You will also provide administrative support to the doctors and other healthcare professionals to deliver effective services.


Key Responsibilities:



Duties may be varied from time to time under the direction of the Patient services manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels:

  • Making daily bookings of urgent and routine appointments via AccuRx and telephone.

Carrying out a variety of administration duties including registration of new patients, ordering repeat prescriptions, preparing administrations letters, and allocating lab reports.

  • Responding to tasks sent via Docman and AccuRx.
  • Monitoring and responding to emails received to the generic Practice email account.
  • Communicating and providing clerical support to a variety of staff i.e., GPs, pharmacists, admin, and reception
  • To initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To assist with the gathering of statistics and information when required.
  • To provide cover for members of the administrative team during periods of sickness and annual leave.
  • Covering Reception if required
  • Any other duties as reasonably required by the Patient Services Manager.


Job Title
: Patient Services Assistant


Responsible to
: Patient Services Manager


Accountable to
: Practice Manager


Job Summary:

The postholder will be responsible for completing a variety of tasks contributing to patients care. This includes i.e., registration of new patients, prescriptions enquiries, and bookings of routine/urgent appointments. You will also provide administrative support to the doctors and other healthcare professionals to deliver effective services.


Key Responsibilities:



Duties may be varied from time to time under the direction of the Patient services manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels:

  • Making daily bookings of urgent and routine appointments via AccuRx and telephone.

Carrying out a variety of administration duties including registration of new patients, ordering repeat prescriptions, preparing administrations letters, and allocating lab reports.

  • Responding to tasks sent via Docman and AccuRx.
  • Monitoring and responding to emails received to the generic Practice email account.
  • Communicating and providing clerical support to a variety of staff i.e., GPs, pharmacists, admin, and reception
  • To initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To assist with the gathering of statistics and information when required.
  • To provide cover for members of the administrative team during periods of sickness and annual leave.
  • Covering Reception if required
  • Any other duties as reasonably required by the Patient Services Manager.


Other requirements of the post-holder:




Confidentiality

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.


Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
  • Making effective use of training to update knowledge and skills.
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified


Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.


Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.


Quality

The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet patients needs.
  • Effectively manage own time, workload and resources


Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognize peoples needs for alternative methods of communication and respond accordingly.


Contribution to the Implementation of Services

The post-holder will:

  • Apply practice policies, standards and guidance.
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work.
  • Participate in audit where appropriate.

This job description should be regarded only as a guideline to the duties required and is not definitive or restrictive.


Person Specification





Specification






Essential




Desirable

Education/Training

Good standard of general education.

Grade C GCSE English and Maths or equivalent qualifications.

Typing qualifications

Experience

Computer Literate and good IT skills

Keyboard skills

Digital Dictation

Working in NHS/General Practice background

Experience of Choose and book system

Experience ofc Docman system

Experience of using the EMIS computer system

Knowledge of Lexacom Dictation system.

Knowledge of Medical terminology

Special Skills/Aptitudes

Good interpersonal and communication skills.

Strong IT skills.

Ability to prioritise workload

Ability to work under pressure.

Team player.

Attention to detail.

Ability to work independently and to demonstrate initiative.

Excellent telephone manner.

Personal Qualities

Flexilble and positive attitude

Discretion


Job Summary:

The post holderwill be responsible for completing a variety of tasks contributing to patients care. This includes i.e., registration of new patients, prescriptions enquiries, and bookings of routine/urgent appointments. You will also provide administrative support to the doctors and other healthcare professionals to deliver effective services.


Key Responsibilities:



Duties may be varied from time to time under the direction of the Patient services manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels:

  • Making daily bookings of urgent and routine appointments via AccuRx and telephone.

Carrying out a variety of administration duties including registration of new patients, ordering repeat prescriptions, preparing administrations letters, and allocating lab reports.

  • Responding to tasks sent via Docman and AccuRx.
  • Monitoring and responding to emails received to the generic Practice email account.
  • Communicating and providing clerical support to a variety of staff i.e., GPs, pharmacists, admin, and reception
  • To initiate outgoing telephone calls to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To assist with the gathering of statistics and information when required.
  • To provide cover for members of the administrative team during periods of sickness and annual leave.
  • Covering Reception if required
  • Any other duties as reasonably required by the Patient Services Manager.



inOxford
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