Patient Services Administrator inManchester inManchester PUBLISHED 26 JUN 2024
Nuffield Health r4NVNcT
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£23,419.50 per annum
37.5 hours per week
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Manchester Institute of Health and Performance and play your part in building a healthier nation.
The Role
You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, patients, and colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required and previous experience of working in customer service environment is preferred, but not essential. Full training will be provided. Duties will include:
- Provide administrative support across a range of areas, including customer facing environments.
- To ensure the work within this complex area of administration and support, meets all required standards and timescales. Following GDPR policies and meeting CQC requirements.
- Flexibility and ability to organise own workload and work within a reasonable timescale.
- To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
- To prepare invoices and contact patients for payments prior to their procedures.
- To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
- To manage and maintain accurate records and databases.
The Person
- Be a confident and customer focused communicator with the ability to manage, appraise and interpret the right data.
- Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.
- Good IT and keyboard skills.
- Have experience within an administrative or customer facing environment would be a real advantage.
- Have experience within a Hospital/Healthcare environment.
- Be self-motivated, with plenty of initiative. You also have experience of delivering a great service.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
Manchester Institute of Health and Performance | Customer | Fixed Term Contract (12 months) | Full time
£23,419.50 per annum
37.5 hours per week
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Manchester Institute of Health and Performance and play your part in building a healthier nation.
The Role
You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, patients, and colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required and previous experience of working in customer service environment is preferred, but not essential. Full training will be provided. Duties will include:
The Person
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
£23,419.50 per annum
37.5 hours per week
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as a Patient Services Administrator in our Manchester Institute of Health and Performance and play your part in building a healthier nation.
The Role
You’ll be a smart, friendly and enthusiastic member of the team providing vital administrative support. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, patients, and colleagues, being sensitive to our customers’ needs and providing excellent customer service. Administration and keyboard skills are required and previous experience of working in customer service environment is preferred, but not essential. Full training will be provided. Duties will include:
- Provide administrative support across a range of areas, including customer facing environments.
- To ensure the work within this complex area of administration and support, meets all required standards and timescales. Following GDPR policies and meeting CQC requirements.
- Flexibility and ability to organise own workload and work within a reasonable timescale.
- To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.
- To prepare invoices and contact patients for payments prior to their procedures.
- To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.
- To manage and maintain accurate records and databases.
The Person
- Be a confident and customer focused communicator with the ability to manage, appraise and interpret the right data.
- Ideally be educated to GCSE in English and Maths, with NVQ Level 2 in Business and Administration or equivalent.
- Good IT and keyboard skills.
- Have experience within an administrative or customer facing environment would be a real advantage.
- Have experience within a Hospital/Healthcare environment.
- Be self-motivated, with plenty of initiative. You also have experience of delivering a great service.
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From financial and emotional wellbeing support to an online GP, gym membership and private healthcare. At Nuffield Health, we’ll take care of what’s important to you.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you.
More information related to this job opportunity, from jobsincare:
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Useful skills for a Patient Services Administrator:
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To work as a Patient Services Administrator in the UK, you will need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualifications typically required for this role:
Administrative Skills:
1. Organizational Skills: Ability to manage multiple tasks efficiently and maintain accurate records.
2. Attention to Detail: Precision in data entry and documentation to ensure patient information is correct.
3. Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Communication Skills:
1. Verbal Communication: Strong ability to communicate clearly and compassionately with patients, families, and healthcare professionals.
2. Written Communication: Proficient in writing clear and concise emails, reports, and patient correspondence.
3. Interpersonal Skills: Ability to build rapport and empathize with patients, showing understanding and patience.
Technical Skills:
1. IT Proficiency: Competence in using electronic health record (EHR) systems, Microsoft Office (particularly Word and Excel), and scheduling software.
2. Data Entry: Skills in accurately inputting and managing patient data.
Customer Service Skills:
1. Problem-Solving: Ability to address patient inquiries and resolve issues effectively and sensitively.
2. Conflict Resolution: Skills to handle complaints and difficult situations professionally.
Knowledge and Qualifications:
1. Understanding of Healthcare Systems: Knowledge of how the NHS functions and the relevant policies and regulations.
2. Medical Terminology: Familiarity with medical language and terminology can be beneficial.
3. Educational Qualifications: While not always mandatory, having a background in healthcare administration or a related field can be advantageous.
Teamwork and Adaptability:
1. Team Collaboration: Ability to work well with others in a healthcare setting, fostering a team-oriented environment.
2. Adaptability: Flexibility to adapt to changing roles and responsibilities, as healthcare environments can be unpredictable.
Professionalism:
1. Confidentiality: Understanding the importance of maintaining patient confidentiality in accordance with legal and ethical standards.
2. Responsibility: Taking ownership of assigned tasks and being accountable for outcomes.
More about Manchester Click to view
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Manchester is a major city in the northwest of England, known for its rich industrial heritage, vibrant cultural scene, and significant contributions to music, sport, and innovation. Here are some key aspects of Manchester:
History
- Industrial Revolution: Manchester played a pivotal role during the Industrial Revolution, becoming a global center for textile manufacture and earning the nickname "Cottonopolis" due to its cotton industry. The development of the Manchester Ship Canal in the 1890s also facilitated trade and commerce.
- Post-War Decline and Regeneration: Following the decline of the textile industry in the mid-20th century, Manchester faced economic challenges. However, in recent decades, the city has undergone significant regeneration, with a focus on cultural, educational, and commercial development.
Culture
- Music: Manchester has a vibrant music scene and is known for producing influential bands and artists, including The Smiths, Oasis, and Joy Division. The city hosts various music festivals and events throughout the year.
- Theatre and Arts: The city is home to renowned venues such as the Royal Exchange Theatre and the Manchester Art Gallery. The Manchester International Festival, held every two years, showcases innovative performances and installations from local and international artists.
- Sport: Manchester is famous for its sports culture, particularly football. It is home to two of the English Premier League's most successful clubs: Manchester United and Manchester City. The city also hosts various sporting events and is a center for athletics and rugby.
Education and Innovation
- Universities: Manchester is home to several prestigious universities, including the University of Manchester and Manchester Metropolitan University, which contribute to the city's reputation as a hub for education and research.
- Science and Technology: The city has a strong focus on science and technology, with numerous research institutions and businesses in the fields of health, materials science, and engineering.
Economy
- Diverse Economy: Manchester’s economy is diverse, with strengths in sectors such as finance, digital technology, healthcare, and logistics. The city has seen growth in startups and innovation in recent years, particularly in the tech sector.
Attractions
- Historical Landmarks: Notable landmarks include Manchester Town Hall, with its stunning Gothic architecture, and the John Rylands Library, a stunning neo-Gothic building that houses a significant collection of rare books and manuscripts.
- Museums: The Science and Industry Museum, reflecting Manchester's industrial past, and the Museum of Manchester offer insights into the city's history and culture.
- Shopping and Dining: Manchester boasts a vibrant shopping scene, including the famous Trafford Centre and the Northern Quarter, known for its independent shops, cafes, and restaurants.
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