Psychological Support/ Personalised Care Manager inManchester inManchester PUBLISHED 5 JUN 2024

Detailed job description and main responsibilities



DUTIES AND RESPONSIBILITIES


The Psychological Support/Personalised Care Manager will support the Programme Manager to:

• Lead planning and delivery of the programme, including the identification of key milestones, deliverables, and benefits
• Work with stakeholders to support the delivery of a personalised care for cancer strategy / implementation plan, ensuring this aligns to national, regional, and local objectives.
• Promote the importance of psychological support and personalised care in the delivery of all GM Cancer projects / the GM Cancer strategy, and organise events were appropriate
• Build links with GM Cancer Pathway boards to ensure psychological support and personalised care is always on the agenda, and to be responsive to current need
• Link in with relevant national, regional psychological support, mental health and personalised care groups were appropriate as well as the overall GM Cancer Personalised Care Board to promote the GM Cancer Personalised Care Programme
• Promote the strategy within GM and EC localities to inform local strategies
• Present information and issues, explaining highly complex issues, to a wide range of internal and external stakeholders.

The indicative roles and responsibilities are as follows:


Leadership and expertise:

1. Support the implementation of the Personalised Care for Cancer strategy for Greater Manchester and East Cheshire including the Alliance psychosocial plans
2. Act as a psychological support and personalised care subject matter expert
3. Be a champion for psychological support and personalised care for cancer across Greater Manchester and East Cheshire, as well as co-ordinate and respond to national / regional work
4. Exert influence upon senior clinical and managerial colleagues to ensure that implementation of the strategy remain a priority in their own work programmes
5. Remain up-to-date with psychological support and personalised care developments within the GM Integrated Care Programme and from a national / regional perspective and disseminate these developments to the appropriate audience
6. Act as the psychological support and personalised care representative on various cancer pathway boards.

Set-up and organisation:

1. Manage the administration of various psychological support and personalised care for cancer meetings and project specific boards
2. Oversee the preparation of agendas, papers and minutes for project specific meetings and follow up agreed actions with responsible group members, holding them to account for lack of progress
3. Build relationships across the Greater Manchester and East Cheshire region, including primary, secondary and community care as well as public & patient engagement
4. Manage psychological support and personalised care project dashboards to measure success within the personalised care for cancer programme.

Communication and support

1. Be a point of contact for various psychological support and personalised care for cancer workstreams
2. Lead the development of innovative proposals for personalised care projects and psychosocial plans
3. Create reports and papers to update relevant boards and project steering groups on project developments and to seek approval for recommended action.

Data and information

1. Keep up to date with research and literature from national and international sources relevant to the psychological support/mental health and personalised care agenda
2. Collate data and literature into concise reports and tools and present to the Personalised Care team when required, making clear recommendations for action
3. In conjunction with the Programme Director for Personalised Care, review how data is captured across GM to ensure this is fit for purpose and influences the personalised care for cancer programme and Alliance psychosocial plans.

Planning and reporting

1. Manage Psychological Support and/or Personalised Care project plans for the various projects ensuring that this contains clear objectives, tasks and identified leads
2. Ensure that the work plan reflects, and contributes towards the delivery of the Personalised Care for Cancer strategy / implementation plan and objectives of improved clinical care and patient experience
3. Coordinate the reporting of outcome measures so that they can be monitored during the year
4. Track progress against these outcome measures and provide progress reports to project steering groups, delivery groups and the Personalised Care for Cancer Board when required
5. Maintain a risk register for the relevant workstreams, reporting risks and issues to the Programme Lead, Programme Director, and Personalised Care for Cancer Board when required.

Person specification



Qualifications



Essential criteria

• Educated to postgraduate degree level or equivalent or significant experience of working at a similar level

Desirable criteria

• Formal project management qualification (e.g. PRINCE 2 practitioner or equivalent)

Experience



Essential criteria

• Has experience of leadership without direct authority
• Has experience of working in the NHS, Local Authority, voluntary or private sector at a senior level
• Has an understanding of Personalised Care
• Has an understanding of psychological support and mental health for cancer and/or long-term conditions
• Has experience managing projects within the Health and Care system
• Has worked as part of a multidisciplinary team in a healthcare environment
• Has worked with senior clinical colleagues to improve services
• Has led projects in complex and challenging environments
• Has managed and reported on risks and issues

Desirable criteria

• Has experience leading projects in psychological support and mental health for cancer and/or long-term conditions
• Has experience monitoring finances linked to projects

Skills



Essential criteria

• Can use Microsoft Word, Excel, PowerPoint software to a high standard
• Can produce concise and insightful written materials for senior stakeholders or a broader audience as appropriate
• Can create and deliver presentations to a broad range of different stakeholders
• Can influence others to develop a shared vision
• Can challenge other team members and senior colleagues when necessary
• Numerate and able to understand complex financial information
• Can analyse very complex information from a wide range of sources where material may be conflicting
• Can use experience to make inferences and act where information is incomplete
• Can develop plans for the short and long term for services that extend across multiple organisations and adjust them as required
• Can monitor progress against plans, escalating risks and issues as appropriate
• Can manage own workload
• Can make informed decisions in the absence of complete information
• Can work to demanding and changing timescales

Knowledge



Essential criteria

• Has an understanding of cancer services in Greater Manchester

Desirable criteria

• Understanding of psychological support and mental health and how it is delivered in GM for oncology patients

VALUES



Essential criteria

• Committed to quality in all that they do
• Values diversity and difference and promotes equality of opportunity
• Committed to working to help clinicians deliver better outcomes for patients
• Committed to patient and carer involvement in the development of health services
• Committed to the use of evidence and clinical consensus to bring about change
• Operates with integrity and openness
• Committed to personal development and supporting others to do the same
• Energetic and enthusiastic, capable of generating enthusiasm in others
• Challenges received wisdom and acceptance of the status quo

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.


Employer certification / accreditation badges



Applicant requirements


The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


Documents to download

• Job Description & Person Specification (PDF, 448.4KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Trust Membership - Christie Talent (PDF, 23.0KB)
• Travel to The Christie (PDF, 3.8MB)